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Desktop connects fine with cable modem but laptop won't

34K views 12 replies 8 participants last post by  Bryan000 
Other than power cycling the broadband modem, there shouldn't be any special considerations.

With the laptop connected to the modem, do this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
 
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