has it been working OK for some time following the bios update ?
what light is that - all are LED , what symbol
do you have another PC - where you can create a DVD , do you have a spare Writable DVD or a spare USB stick ?
-
Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
DELL Inspiron 15 (3542) Power Issue
Dear Friends,
Yesterday I was using my laptop as usual and suddenly saw Kernel Memory Dump BSOD and then nothing happened for more than 5mins. I used the power key to shut the computer. Now when I am trying to start it, it won't start.
I am using DELL Inspiron 15 (3542) model with Windows 10.
I tried removing the battery, and AC power and then pressing the power button for more than 30 sec and then connecting all. BUT nothing. What I can see is, the LED light blink as well as the DVD player light too.
I updated the BIOS earlier and my Windows 10 was also updated.
Please guide me on how I can fix the issue? I am in hurry as I have some important files on it and also need the laptop for some major works.
Waiting for your suitable replies...!!!
Yesterday I was using my laptop as usual and suddenly saw Kernel Memory Dump BSOD and then nothing happened for more than 5mins. I used the power key to shut the computer. Now when I am trying to start it, it won't start.
I am using DELL Inspiron 15 (3542) model with Windows 10.
I tried removing the battery, and AC power and then pressing the power button for more than 30 sec and then connecting all. BUT nothing. What I can see is, the LED light blink as well as the DVD player light too.
I updated the BIOS earlier and my Windows 10 was also updated.
Please guide me on how I can fix the issue? I am in hurry as I have some important files on it and also need the laptop for some major works.
Waiting for your suitable replies...!!!
- Status
- Not open for further replies.
1 - 13 of 13 Posts
do you have another PC - where you can create a DVD , do you have a spare Writable DVD or a spare USB stick ?
YES it was working fine and after sometime it crushed.has it been working OK for some time following the bios update ?
It is the power light. That means the power ON. It is getting the power but couldn't on the computer.what light is that - all are LED , what symbol
YES, I have spare USB stick, BUT what to do with that???do you have another PC - where you can create a DVD , do you have a spare Writable DVD or a spare USB stick ?
do you get any beeps at all ?
you could create a UBUNTU DVD or USB drive and try booting the PC with that software and running from the USB or DVD ONLY
then at least you will know if the hardware works
and then you can check the harddrive and sometimes if the HDD is not damaged copy data off
------------------------------------------------------------------------
If you cannot boot windows on Your PC , this can be a useful test to see if the hardware is working and also if necessary be able to copy all your data to an external harddrive.
This information quite long, as i have tried to provide as much detailed infomation as possible
UBUNTU Stand Alone DVD
Note the latest version of UBUNTU needs a DVD to use and boot from
if you only have CDs then you can use an older version, version 10 or 11 from this archive list
http://old-releases.ubuntu.com/releases/
It may be possible to boot from another Operating System
This will at least test the Hardware and also see if you can see the Harddrive and possibly get any of your data off.
If you have another PC with a DVDwriter and Blank writable DVD
Download the ISO http://www.ubuntu.com/download/desktop
UBUNTU version 14 http://releases.ubuntu.com/14.10/
For almost all PCs. The following ISO 32Bit image will work on most machines with Intel/AMD/etc type processors and almost all computers that run Microsoft Windows, as well as newer Apple Macintosh systems based on Intel processors.
http://releases.ubuntu.com/14.10/ubuntu-14.10-desktop-i386.iso
You can also run from a USB device now - if the Machine supports booting off a USB Stick
http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows
A tutorial is here BUT this is for version 9 - so the start up options are slightly different
http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/
click on the image "download ubuntu"
Select a location
then begin download
Save the file onto your PC - remember where you saved it - so you can find it again to create the image bootable DVD.
You do NOT copy the ISO file onto a DVD - you have to use the ISO to create a bootable DVD
The DVD creator software you have on the PC may have an option to create an image from an ISO
If not - use this free program http://www.imgburn.com/ - Choose the option Write image file to disc
Be very careful when installing , as imgburn now includes and installs a load of unwanted programs, so make sure you read each page during the installation and decline them ALL
OR
you can use this stand alone ISO Burner to burn the ubuntu onto DVD ftp://terabyteunlimited.com/burncdcc.zip
If you need any help burning these images to disk, see the Image Burning Guide, from the ubuntu website.
https://help.ubuntu.com/community/BurningIsoHowto
When the UBUNTU DVD boots - you will see a screen - with Language on the left panel and two option images labelled
== > Try ubuntu
== > Install ubuntu
You can try Ubuntu without making any changes to your computer, directly from this DVD
Use "Try ubunto" ONLY. This option will run from the DVD and "will not" install onto your harddrive
This at least proves the main parts of the PC are working
NOTE: if you only see a black screen - then this is a known issue, and can be resolved by using the following:-
If everything worked OK. You should now be on the ubuntu desktop
Version 14.10
Now if you have a USB flash drive or external harddrive - you should be able to copy your data from the harddrive onto the USB device
Also across the top of the screen are a number of icons, one will look like a segment - click on that icon, and you should see the wireless networks available
If you can use wireless - this again proves wireless is working on the PC
----------------------------------------------------------
Version 14.10
to check the Disk Intergrity
Beware this utility can wipe all your data off the harddrive - so proceed with caution, you have been warned
The top icon is search >>> click on that icon and search for Disk Utility
The Disk Devices are listed >>> click on the main drive
on the right, click on the cog >>> choose "smart data and self-tests"
Here you will see the status of the disk:
Start Self-test - note this takes some time to run
There are three types of self-tests that a device can execute (all are safe to user data):
When you execute these tests, you'll see a progress meter, on the main utility page.
------------------------------------------------------------------------
you could create a UBUNTU DVD or USB drive and try booting the PC with that software and running from the USB or DVD ONLY
then at least you will know if the hardware works
and then you can check the harddrive and sometimes if the HDD is not damaged copy data off
------------------------------------------------------------------------
If you cannot boot windows on Your PC , this can be a useful test to see if the hardware is working and also if necessary be able to copy all your data to an external harddrive.
This information quite long, as i have tried to provide as much detailed infomation as possible
UBUNTU Stand Alone DVD
Note the latest version of UBUNTU needs a DVD to use and boot from
if you only have CDs then you can use an older version, version 10 or 11 from this archive list
http://old-releases.ubuntu.com/releases/
It may be possible to boot from another Operating System
This will at least test the Hardware and also see if you can see the Harddrive and possibly get any of your data off.
If you have another PC with a DVDwriter and Blank writable DVD
Download the ISO http://www.ubuntu.com/download/desktop
UBUNTU version 14 http://releases.ubuntu.com/14.10/
For almost all PCs. The following ISO 32Bit image will work on most machines with Intel/AMD/etc type processors and almost all computers that run Microsoft Windows, as well as newer Apple Macintosh systems based on Intel processors.
http://releases.ubuntu.com/14.10/ubuntu-14.10-desktop-i386.iso
You can also run from a USB device now - if the Machine supports booting off a USB Stick
http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows
A tutorial is here BUT this is for version 9 - so the start up options are slightly different
http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/
click on the image "download ubuntu"
Select a location
then begin download
Save the file onto your PC - remember where you saved it - so you can find it again to create the image bootable DVD.
You do NOT copy the ISO file onto a DVD - you have to use the ISO to create a bootable DVD
The DVD creator software you have on the PC may have an option to create an image from an ISO
If not - use this free program http://www.imgburn.com/ - Choose the option Write image file to disc
Be very careful when installing , as imgburn now includes and installs a load of unwanted programs, so make sure you read each page during the installation and decline them ALL
OR
you can use this stand alone ISO Burner to burn the ubuntu onto DVD ftp://terabyteunlimited.com/burncdcc.zip
If you need any help burning these images to disk, see the Image Burning Guide, from the ubuntu website.
https://help.ubuntu.com/community/BurningIsoHowto
When the UBUNTU DVD boots - you will see a screen - with Language on the left panel and two option images labelled
== > Try ubuntu
== > Install ubuntu
Use "Try ubunto" ONLY. This option will run from the DVD and "will not" install onto your harddrive
Be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., you have been warned, only use the option "try ubuntu"
Now you should see a UBUNTU desktop
This at least proves the main parts of the PC are working
NOTE: if you only see a black screen - then this is a known issue, and can be resolved by using the following:-
On some hardware configurations, you need to set some kernel parameters for ubuntu to boot or work properly. A common one is nomodeset, which is needed for some graphic cards that otherwise boot in to a black screen or corrupted splash, acpi_osi= to fix lcd backlight and other problems.
full details are here
http://ubuntuforums.org/showthread.php?t=1613132
If you press the F6 key, a menu at the bottom will open allowing you to set kernel options with the space bar or enter key. You can close the menu with escape key and resume booting by selecting the option "try ubuntu without installing" (please note that session does allow you to install ubuntu once you found the kernel options cured your problem).
Version 14.10
To see the harddrive
on the left hand side menu
look for
System
the icon = Picture of a harddrive
click once
A window will open and show all the files that are on your harddrive
to find all your data files
XP look in "documents and settings" under the user name you had on the PC
Vista/Windows 7/windows 8/windows 10 look in the folder "users" > under the user name you had on the PC
on the left hand side menu
look for
System
the icon = Picture of a harddrive
click once
A window will open and show all the files that are on your harddrive
to find all your data files
XP look in "documents and settings" under the user name you had on the PC
Vista/Windows 7/windows 8/windows 10 look in the folder "users" > under the user name you had on the PC
Now if you have a USB flash drive or external harddrive - you should be able to copy your data from the harddrive onto the USB device
Also across the top of the screen are a number of icons, one will look like a segment - click on that icon, and you should see the wireless networks available
If you can use wireless - this again proves wireless is working on the PC
----------------------------------------------------------
Version 14.10
to check the Disk Intergrity
Beware this utility can wipe all your data off the harddrive - so proceed with caution, you have been warned
The top icon is search >>> click on that icon and search for Disk Utility
The Disk Devices are listed >>> click on the main drive
on the right, click on the cog >>> choose "smart data and self-tests"
Here you will see the status of the disk:
how long its been powered on
If the self-test completed OK
and a self-assessment : "threshold not exceeded"
and an overall assessment : "Disk is OK"
If the self-test completed OK
and a self-assessment : "threshold not exceeded"
and an overall assessment : "Disk is OK"
Start Self-test - note this takes some time to run
There are three types of self-tests that a device can execute (all are safe to user data):
- short - (runs tests that have a high probability of detecting device problems)
- extended - (or Long; a short check with complete disk surface examination)
- conveyance - (identifies if damage incurred during transportation of the device)
When you execute these tests, you'll see a progress meter, on the main utility page.
------------------------------------------------------------------------
hey etaf,
Thanks for your quick reply.
The problem is My DVD drive is not opening. The light just blink with the power LED. That means both Power LED & DVD Drive LED blink at the same time.
Seems, they are trying to operate the thing but couldn't start. I hear a sound from the DVD Drive like "khat" "khat" everytime the LED blink.
This can be an issue of the BIOS update also. Not sure. Do you know any way to downgrade the BIOS in such situation???
Thanks for your quick reply.
The problem is My DVD drive is not opening. The light just blink with the power LED. That means both Power LED & DVD Drive LED blink at the same time.
Seems, they are trying to operate the thing but couldn't start. I hear a sound from the DVD Drive like "khat" "khat" everytime the LED blink.
This can be an issue of the BIOS update also. Not sure. Do you know any way to downgrade the BIOS in such situation???
no. it sounds like the power is resetting - if you keep hearing a "khat" "khat" thats an initialisation signalDo you know any way to downgrade the BIOS in such situation???
have you tried with the battery out and just the charger connected ?
YES... i tried. I tried more or less all combination possible but couldn't start the machine.
What else do you suggest? Let me try those.
What else do you suggest? Let me try those.
do you have another PC - can you create the bootable USB drive for UBUNTU
although i would expect the laptop to do a little more than it is - sounds like a hardware issue
at least display the Bios setup options
although i would expect the laptop to do a little more than it is - sounds like a hardware issue
at least display the Bios setup options
YES I have another PC, the one I'm using now and can create USB of UBUNTU but can that be accessed by the machine as it is not responding in any further not even till the BIOS screen.
I am completely stuck. The DELL guys, None of them reply anything nor they accept my community post either.
I am completely stuck. The DELL guys, None of them reply anything nor they accept my community post either.
Edited the post
its not likely to boot from the USB , if the PC is doing nothing
Not a lot else you can do really , other than see if someone can repair it
the only access would be to the memory modules
you could try taking those out and see what happens
its not likely to boot from the USB , if the PC is doing nothing
Not a lot else you can do really , other than see if someone can repair it
the only access would be to the memory modules
you could try taking those out and see what happens
Well I tried removing the RAM and then again placing it and nothing happened.
Do you want me to remove the HDD or something else???
Another thing is, if I connect anything using USB port, it also blink just like the DVD & power LED. Looks like the power initiate but can't hold. :-(
Do you want me to remove the HDD or something else???
Another thing is, if I connect anything using USB port, it also blink just like the DVD & power LED. Looks like the power initiate but can't hold. :-(
you could try removing the HDD nothing to lose - see if it starts and messages at all
OK Let me try. Will get back to you.
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