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Dell desktop

823 Views 21 Replies 5 Participants Last post by  Chawbacon
My desktop is stuck power safe mode and dont know how to get out of it
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When you wiggle the mouse does the light come on the bottom?
No nor does the keyboard seem ti be working a
When you wiggle the mouse does the light come on the bottom?
Then you have to power it down with the power button. Then unplug it and hit the power button again, then plug back up and try to restart.
Done that how long does it need to be unplugged
Just about 5min.
Have you tried to turn it back on?
I have to go now, Maybe some one else can help, It is not doing anything? Everything plugged in the wall correctly?
Hello Michelle,

Looking for a little bit of clarification to determine how to proceed.

Is this happening after the system goes into sleep/hibernation mode, or did the monitor not show any graphics after the reboot performed above?

Thanks,
Hello Michelle,

Looking for a little bit of clarification to determine how to proceed.

Is this happening after the system goes into sleep/hibernation mode, or did the monitor not show any graphics after the reboot performed above?

Thanks,
It went into sleep mode and i googled how to get it off and it was something like ctrl insert f1 and then it went to power save mode
Understood. Assuming that your PC is functioning correctly otherwise, all you should need to do is adjust the Power Option settings.

In Windows 10, you can access these by doing the following.
  1. Right Click on your Windows Icon (normally in the bottom left hand corner on your desktop)
  2. Click on Power Options
  3. Click on Power and Sleep
  4. Configure the settings to your liking (mine are set to Never; because, I manually turn my system off, or put it into sleep mode when not in use) ;)
Best of Luck!
It went into sleep mode and i googled how to get it off and it was something like ctrl insert f1 and then it went to power save mode
i cant do that cuz my screen is black and says in power mode to wither push button on keyboard or move mouse and i do but it acts like my keyboard and mouse isnt working now at all how do i get it to work again
I installed new updates and the computer was supposed to restart when it did it we t to sleep mode and now is power save mode and i cant get it out of it it seems like my mouse and keyboard is not working what do i do
what version of windows do you have? will it boot in "safe mode"?
Windows 10 and i cant get it to do nothing cuz its acts like my keyboard isnt working and or mouse i just got it for Christmas its a refurbished computer
If your computer savvy enough,shut the computer down.unplug everything including the keyboard,mouse,monitor,usb deivces,everything in the back.
Open up the tower,find the cmos battery and pop it out.Leave it out for 30 seconds to a minute.
After pulling the cmos battery,check for a jumper close by.It's usually either a button or a 3 pin type module/plug.(its pretty small)
either hold the button or remove the modele/pin from the prongs for 30 seconds.replace the jumper,or let off the jumper button.Then replace the cmos battery (a round circled flat battery) that is clipped to the motherboard about the size of a quarter.close up the tower,hook everything back up and reboot.
That should work.
If there is no jumper,just take out the cmos battery for the 30 sec. to a minute,then replace.
Put it back together and power up.
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