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Delete Account

3K views 9 replies 5 participants last post by  plodr  
#1 · (Edited by Moderator)
Can someone help me please! I want to delete my mail.com account and Mail.com has me locked to talk to the administrator.... I am NOT a Premium Member... I just want me account deleted:
Delete Account

You are currently a mail.com Premium member.
Please contact our Customer Support Team if you wish to cancel your subscription.

Can someone either unable this feature or tell me where to go to delete my account??? PLEASE HELP ME
 
#6 ·
rancar
You ask about deleting your mail.com account and my colleague DaveA on THIS SITE - TechGuy asked you
If you get the posted message, it is telling us that it is set as a Premium account and you need to contact support by clicking on the provided link.
However you then reply
They all are saying to contact you and you are saying to contact them!
may I point out that mail.com cannot be saying to contact this site, as that would ONLY apply to deleting your account at THIS site, and it cannot be that of course as you only joined today, to ask for help with the mail.com account
 
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#3 ·
Dave, I am going around in circles! I have tried the Support for and the Premium form (even if I am NOT a Premium member) this is WHY I AM SO TIRED OF THIS!!!! They all are saying to contact you and you are saying to contact them! PLEASE HELP ME!!! I HAVE BEEN ASKING FOR days for HELP and NO ONE WILL HELP ME!!!!!
 
#5 ·
Dave, this is what they are telling me:
I'm sorry but this email address is only for registration or site access problems. We do not provide technical assistance by email. This is done on the message boards. Therefore, please start a new thread for assistance with your issue. If you aren't sure how to do that, please consult our Welcome Guide at the following link:

https://techguy.org/welcome/

I hope you enjoy the site.

Regards,

Cookiegal
Administrator
Tech Support Guy

DO YOU SEE WHY I AM GETTING THE RUN AROUND!!!???? PLEASE HELP ME!
 
#9 ·
Please do not type in capitals it is the same as shouting when used on the internet.

Basically -yes
that is the situation.
Only Mail.com can help
If you have completed the action on the link my colleague provided
https://support.mail.com/account/managing/delete.html
Click Home and My Account.
click Delete Account.
Enter your mail.com password.
Click Save changes.

Then bearing in mind the message that the crisis may cause delays to support if that does not work you ned to complete this form
https://www.mail.com/company/contact/?edition=us&lang=en&

NOTE please
My colleague Cookiegal, has posted whilst I was typing this, reply.
 
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#8 ·
Rancar,

You seem to think we are somehow affiliated with mail.com and we are not. The email in post no. 5 is the one I sent you because you contacted THIS site (Tech Support Guy) using the contact us email link. I then advised you that we don't provide assistance by email and to post a thread on the site. However, we cannot help in this case because you have to contact them.
 
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