Hi and welcome 
Download AVG Anti-Spyware from HERE and save that file to your desktop.
When the trial period expires it becomes feature-limited freeware but is still worth keeping as a good on-demand scanner.
Please go HERE to run Panda's ActiveScan
Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.
Download AVG Anti-Spyware from HERE and save that file to your desktop.
When the trial period expires it becomes feature-limited freeware but is still worth keeping as a good on-demand scanner.
- Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double click it to launch the set up program.
- Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
- On the main screen select the icon "Update" then select the "Update now" link.
- Next select the "Start Update" button. The update will start and a progress bar will show the updates being installed.
- Once the update has completed, select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
- Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process:
- Launch AVG Anti-Spyware by double clicking the icon on your desktop.
- Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
- AVG will now begin the scanning process. Please be patient as this may take a little time.
Once the scan is complete, do the following: - If you have any infections you will be prompted. Then select "Apply all actions."
- Next select the "Reports" icon at the top.
- Select the "Save report as" button in the lower lef- hand of the screen and save it to a text file on your system (make sure to remember where you saved that file. This is important).
- Close AVG Anti-Spyware and reboot your system back into Normal Mode.
Please go HERE to run Panda's ActiveScan
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on My Computer to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report
Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.
