[frank12]

I recently purchased a cp technologies hard drive enclosure p/n cp-ue-308 and installed a seagate st36811a hard drive in it. The hard drive worked when it was taken out of a dell desktop. Problem is that the hard drive shows up in the device manager but does not show up as a separate drive under Windows Explorer. The newer computer that the enclosure is running on has XP. I've attached the device and disk manager screen captures.

 

[kiwiguy]

What is the drive jumpered as?

I have seen similar issues when the drive inside the enclosure was not set as Master, however this can vary with enclosure firmware.

 

[frank12]

it is jumpered on pins 7 & 8 which is labeled as "master or single drive"

 

[JohnWill]

I see no screen captures.

 

[Triple6]

Does the drive show in Disk Management?

http://www.theeldergeek.com/disk_management.htm

 

[frank12]

screen captures should now be attached.

 

[frank12]

yes, the drive shows in disk management

 

[JohnWill]

Well, it's probably time to connect it as a secondary drive on the desktop directly, since it appears that the partition isn't properly recognized. It may be something to do with the USB enclosure.

 

[win2kpro]

Did you install the driver for the unit?

 

[JohnWill]

You don't need any drivers for USB mass storage for ME/2K/XP.

 

[win2kpro]

The manufacturers website has a driver for this enclosure.

http://www.cptechusa.com/support.html

 

[win2kpro]

Here is the manual for the drive. Is the drive powered by the USB buss or do you have a power adapter for it?

http://www.cptechusa.com/manuals/CP-UE-308 (Revised Manual).pdf

 

[frank12]

The factory technical help dept was only able to tell me that the XP requires no drivers for the enclosure. The enclosure does have a power adapter.

 

[frank12]

How do I install it as a secondary drive? I just want to be able to get information off of it and use it to back up files. Could you elaborate on what you mean? Thanks.

 

[JohnWill]

The manufacturers website has a driver for this enclosure.

http://www.cptechusa.com/support.html

They're obviously for W98SE, since you REALLY don't need them for later versions of Windows.

The factory technical help dept was only able to tell me that the XP requires no drivers for the enclosure.

Like I said.

 

[win2kpro]

Turn the power off to the machine. If your mobo has 2 IDE slots and you have the drive already set as master the easiest thing to do is to hook and IDE cable to the drive, unplug whatever you have plugged into the secondary IDE slot and plug the cable to the secondary IDE slot so that the drive is the only hardware on the secondary IDE controller. Plug in a spare 4 pin molex connector, restart the machine and it should find the drive and you should be able to access it.

 

[win2kpro]

Yes, but last year I had a WD external that you said didn't need a driver for W2K and I sent you the WD link that particular drive did need a driver for W2K and is still running with that driver today.

 

[frank12]

don't have an ide slot. its a laptop.

 

[win2kpro]

If I understand you correctly, you purchased the enclosure then removed the Seagate st36811a HDD from an Older Dell desktop machine. The Seagate HDD worked in the Dell desktop. Since you installed the drive in the enclosure have you tried to test the unit in a desktop machine running XP to see if it operates properly?

If it operates properly in a desktop machine with XP, transfer the files and folders to that machine, then use a USB flash drive to transfer your files and folders back to your laptop.

If the enclosure does not operate properly in the enclosure on a desktop machine running XP, then follow the instructions in post #16 with a desktop machine and see if the drive is recognized and if you can recover the data.

From information I can find on the drive, it is an old drive (vintage 1999) and the drive may have encountered some problems since it was removed from the original Dell desktop.

 

[frank12]

the pc I took it out of ran win98 and has since been discarded. Is there anyway to copy the harddrive contents without it showing up as a drive on my XP laptop?