[mayflower]

Hello,
We live in the French countryside, where the phone lines were last installed about the time of the D-Day landings.
We have a one year old Dell computer using XP. The computer has always been slow. Having tried tidying up the files, and changing the connection plugs ect. Have now run out of options. We are unable to send and receive mail. When we dial up the dialing tone is slow and stutters and some times fads altogether. Once after a long time when we are connected to the net down loading takes so long we are cut off.
So could this be a damaged modem? Is there any way of testing the modem to find out?Thanks again

 

[Tumbleweed36]

Hi,

I think it is the setup you have although the phone lines could have something to do with it. If you want to experiment, give this a try:

Why not give the following a try:

1) Download the newest and latest drivers from the modem manufacturer’s website. (I know, you have a disk, but download the newest and best anyhow.

2) Enter Start, Control Panel, System, Hardware, Device Manager and DELETE any references to any modem.

3) Shut down and physically remove the modem and then put the modem back in PCI slot #3 (Third slot down from the AGP slot)

4) Boot up and enter the BIOS setup menu.

5) In the BIOS setup menu find the PnP area. If you are running WinXP, then DISABLE Pnp….however, if you are using Win98, then make sure it is ENABLED.

6) Save and Exit

7) Boot back up and when the computer finds your modem, then load the drivers that have been downloaded from the manufacturer’s website. It may tell you that the latest and best are already installed, but install them anyway. (for example, WinXP only has v.90 drivers and not the most recent v.92 that are needed for best operation) If it says they are not digitally signed, then load them anyway. This is a long story, but I can assure you it is a money issue and a rip off from Microsoft in my opinion.

This should get you going!