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Discussion Starter · #1 ·
moved or erased something important from my hd drive and now cannot get connection with internet applications. Not a connection problem, both my LAN and dial-up work fine. Even when connected to the net, however, Iexplorer, ICQ, and Kazaa can't find a connection.

What's the deal? How can I fix it, I already ran the WindowsME update disk to no avail.

I would really appreciate your help.
 

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Chester: In regards to IE..have you tried the IE Repair Tool Utility?

Please advise!

Thanx!
 

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Also, if you've downloaded Netzip or Gozilla or any other "web enhancement" utilities, I'd uninstall them .
 

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How do you know it's not a connection problem? If you're not able to use the net in any way, then maybe it is a connection problem.

What do you mean when you say you ran the Windows ME update disk? Did you try to upgrade your operating system (from Windows 95/98/98SE) to solve an internet connection/functionality problem?
 

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Discussion Starter · #5 ·
dial up connects normally and exchanges data with my ISP, therefore, I inferred that it was probably not a connection problem. My apps cannot connect however. I did try to upgrade to ME to try to fix the problem because I thought I caused it by moving or deleting an important file. The only thing I can think of to try now is a total operating system reinstall.

I connected fine moments before I started moving and deleting files, so i figure it is my fault somehow 8)

I do not have gozilla or anything like that. I had ZoneAlarm but I already uninstalled it to see if that was the problem.

Thanks
 

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You're connection is obviously not functioning. Just because your modem dials, makes a connection noise, and a connection icon displays doesn't mean everything is fine. Everything is clearly not fine because you can't do anything after you're connected. Check ALL your internet connection settings to verify that they are as they should be according to your ISP's requirements.

Also, it is rarely, if ever, a good idea to upgrade your operating system to try to fix a problem you're having with the old one. By doing so, you added a whole new set of variables to the problem.
 

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Make sure you are not connecting through a proxy (internet options>connections). Try reinstalling DUN (Add/remove programs) and creating a new connection. Use a different access number if available.

Strangely similar problem in this thread....

http://discussions.virtualdr.com/Forum2/HTML/051666.html

I guess if I don't move you to the Internet Forum, someone else will, so here goes...
 

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Sounds like a networking problem to me.
If you have a proxy that would be the first place to look.
Call your ISP for tech support
Try reinstalling one of the programs... like ICQ... see if it will work then.
And I hope when you uninstalled zone alarm you did it with their uninstall before add/remove uninstall. I had to reinstall windows cause I unstalled ZA wrong a few months ago.
 

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When you say both your dial up and lan, do you have cable or dsl service and dial up connection? If so and both connect but don't browse, you need to see if it is your operating system or the browser or third party software.
Try going to Start > Programs > Accessories > msdosprompt
when the window opens, type 'ping yahoo.com' without the quotes. Then try 'ping 216.115.109.7'
There are many things that could cause the problem:
winsock2 in the registry corrupt
wsock32.dll
winsock.dll
or third party software.
These tests can help find the problem and fix it.
Del
 

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I work in a small computer shop and we've had four computers in the last week with similar problems. You connect okay to the internet service provider, you can ping sites, such as yahoo.com and get a response, but you can't open web pages or access email. We've tried reinstalling IE, repairing IE, deleting it and reinstalling IE, reinstalling windows over the operating system, removing the hosts file, the history folder, cookies, and a lot more.
All these machines had Windows 98 and IE 5.0 or better. Two had up to date Norton Antivirus. The only way we were able to fix it was wipe and reload. We believe it's a worm, but we can't prove it. I'd appreciate any suggestions.

Thanks

Nad
 

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Originally posted by Del
When you say both your dial up and lan, do you have cable or dsl service and dial up connection? If so and both connect but don't browse, you need to see if it is your operating system or the browser or third party software.
Try going to Start > Programs > Accessories > msdosprompt
when the window opens, type 'ping yahoo.com' without the quotes. Then try 'ping 216.115.109.7'
There are many things that could cause the problem:
winsock2 in the registry corrupt
wsock32.dll
winsock.dll
or third party software.
These tests can help find the problem and fix it.
Del
How would I fix the winsock2 in the registry?

Thanks

Nad
 

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Normally, when the winsock2 key is corrupt, you will be able to ping the ip address ok, but not the FQDN nor will you be able to surf.
If you can ping an IP address and FQDN from dos, the problem is probably that they had a firewall that they removed without ensuring the ports were open or third party software like newdot net or webhancer.
Wish I could tell you more, I'll send the info on winsock2 restoration, but really don't think it will help here.
Del

Please note if you are going to do this you must have installation cd or cab files.
-Go to add and remove program | windows setup tab| take the check mark out of COMMUNICATION | click apply | when asked to reboot say no. -Click start | run | type regedit follow the path HKEY LOCAL MACHINES | system | current control set | services | winsock2 -Right clickl select delete. -Go to add remove programs | windows setup | put check in COMMUNICATIONS | when asked to reboot say no. -Check network verify ther is no duplicate adapters and only what is required is there. -Reboot and try to browse.
 

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To the guy who thinks it is a worm....

Sounds like TCP/IP was fine but once that had passed you'd get a DNS issue. In such cases, network, winsocks, registry keys, networking files, corrupt files, and dial up networking can cause this.

Universal FIX: Format and Reload.

Fix that may take a VERY long time: Call ISP and Yell.
 

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*note*
that is for WIN 95...

no other win applies?
 

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Just noticed that you did say you ran WinME . Did you try the system restore feature in ME. It's under Start > Programs > Accessories > System Tools.
If you can restore to a point before you removed the programs and files, then you may be able to properly uninstall the webhancer software and not kill your surfing.
Just a shot in the dark.
Del

PS - Yelling at your ISP probably won't help much. They provide the connection but not their fault folks download the programs they do. I do tech support for an ISP and the first thing that happens when someone calls in yelling is you shut down and are much less likely to try to go beyond the call of duty to help.
You then get something like, Sorry, not supported.
 

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Del's right. You SHOULD NEVER yell at the poor tech rep that answers the call for your ISP. I was being sarcastic. Yelling only establishes ignorance on the caller's part.

It is VERY rarely the ISP's fault. And yelling at the rep will make them NOT want to help you AT ALL.
 

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Yup, that would be like telling the dentist you thought he was a dumb )(^% and that he is ugly too, then opening your mouth and let him work in there...ouch..
Most techs I know want to do a good job and are willing to go above and beyond to help the customers, but somehow when you answer the phone and the first thing you hear is something like, what a crappy company you work for, you are a bunch of idiots and etc..
Kinda makes ya sit there and say: "Sorry, unsupported"

Or, what's wrong with this crappy service now.. can't you guys keep it running,
opps, forgot to turn the modem on..
Sure makes you want to say something like, boy don't you just feel stupid now..
haha
Del
 

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Now that you guys have brought up that whole PR thing... I thought I would share a PR experience that you might find interesting. My long distance phone company cancelled service by mistake and it took a few months to fix, but they still charged me, so they said I had a credit coming, but I never got. I called cust. support and nobody could figure out why the credit was applied and then taken off, so I had the supervisor of quest, the supervisor of xcell communications, quest billing all on the line for over 4 hours and at one point we called this one guy that was in cust. relations and he got confused and didn't want to deal with us so he just hung up. The quest supervisor was pissed off and promised me she would make sure his employment was reviewed, but in the end, these guys I had on the line went way passed normal hours solving this problem and two of them called back a few hours later to say they fixed everything. I just thought that was way beyond the call of duty and I didn't expect it and never asked for it, and I thought that it was interesting that you comented about on it. I'm sure tech support people are the same way. Anyway, sorry to bore you guys...
 

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( putting my 2 cents in )
I wonder if anyone minds if I say
no the difference is ... we do what we like doing & thats helping someone, usually... & if we are the kind that feel a little challenged we'll go the extra mile or two or even 10 miles if thats what it takes to solve an issue..... as long as we are being treated with respect.

I feel this applies to most everything we deal with in life...
think about it a while & im sure you'll agree

:) Savvy
 
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