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Discussion Starter · #1 ·
I am in need of some help, quick!! I work at a school and I am supposed to get a computer hooked up to the internet. A majority of our computers are Macs, however the one I am working on is a desktop PC. All of the computers hook up to the internet using an ethernet cord to the wall. In this particular office there is a phone that requires an ethernet connection and there is only one ethernet hookup in the room. So I got a switch, plugged the switch into the wall, and then plugged the ethernet phone into the switch.

When I went to hook up the desktop to the switch, it would not connect to the internet. I thought, maybe the problem was with the switch, so I hooked my mac laptop to the switch and I could connect to the internet. So something with the desktop settings are not letting it connect but I am unsure of what I need to do.

Any suggestions would be GREATLY appreciated!!!

(Sorry I am not currently at the school...i believe the operating system is Windows XP)
 

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Well, without being there, the debugging help we can give is pretty limited. Did it work if you connected it directly to the connection without the phone in the picture? Did the Mac work with the phone also connected and working on the switch? Did the phone work with the PC connected, even though the PC wasn't connecting?

When you're back at the school, please do the following when you have the computer connected directly to the wall connection, and again when you have it connected to the switch with the phone also connected.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #4 ·
This is what I got when I did ipconfig /all

Windows IP Configuration
Host Name.............: Gail
Primary Dns Suffix..:
Node Type..............: Hybrid
IP Routing Enabled..: No
WINS Proxy Enabled: No

Ethernet Adapter Local Area Connection:
Connection- specific DNS Suffix...:
Description..................................: VIA Rhine II Fast Ethernet
Physical Address.........................: 00-0E-2E-4E-9A
Dhcp Enabled..............................: Yes
Autoconfiguration Enabled............: Yes
Autoconfiguration IP Address........: 169.254.206.18
Subnet Mask................................:255.255.0.0
Default Gateway...........................:


thats it
 

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For XP, please do this.

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
 

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Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

Check your Services are Started on all PCs:
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations only)
  • WLAN AutoConfig (Vista wireless configurations only)
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
 

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Discussion Starter · #8 ·
Under Network Adapters:
1394 Net Adapter
VIA Rhine II Fast Ethernet Adapter

Nothing with a ? or !


In Service, Computer Browser is not started but it says Automatic. When I click Start the service it prompts with "the browser started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts Service.


The dependencies on the Computer Browser are Server and Workstation
 

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It's sounding a lot like the network card has died. Have you tried this machine on a different wired network?
 
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