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Connected to 5G but with no internet access

12617 Views 16 Replies 3 Participants Last post by  Macboatmaster, 
C
I can connect to the 2.4 with internet access. When I try to connect to 5G it shows that I’m connected but with no internet access. Happens on phones and computers over WiFi. I’ve attached the picture of what it tells me when I try to run internet troubleshooting. I have spectrum internet with their basic sagemcom [email protected] router. When I reset to factory settings, or restart the gateway from the spectrum login page it will let me connect to 5G with internet for a few days or so. Thank you in advanced for any help, I appreciate it!

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Macboatmaster
Castro3419 said:
sagemcom [email protected] router
Click to expand...
The router is 5GHz capable but is the wireless card or usb adapter whichever you are using - in the computer 5GHz as well, some are not and are only 2.4

If you know it is the see the manual for the router
https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=2ahUKEwjSzsbliMThAhVxtHEKHRlABUsQFjAAegQIAxAC&url=https://d15yx0mnc9teae.cloudfront.net/sites/default/files/sup_F5260UserGuide15Apr17-1493911320.pdf&usg=AOvVaw1rZy-134enHnBfWZHVcZXR

and check you have in settings 5GHz enabled
obviously you will have to access the router

Open your web browser, then go to http://192.168.1.1

and then on the user name and password which if it is default is admin and admin and follow setup of 5GHz there, checking as per page 18 to start with
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C
Thank you for the reply. Yes the wireless adapter is capable of 5G, I’m connected to the internet on it now. It will stop allowing internet access in a few days until I either factory reset the router or reset the gateway. It will do the same thing on my iPhone 8, connect with no internet access. It is enabled on the router, as it lets me connect all the time but doesn’t always allow internet access.
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Macboatmaster
Are you connected just to the modem router or do you have a wireless range extender as well
When connected open a command prompt with admin rights
type
ipconfig /all
then when the results appear right click the top bar click edit select all
then right click again click edit and copy and paste to your reply
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Couriant
If it says the default gateway is not available then the router may be having issues.

Do an IPCONFIG /ALL when it's working and then do it again when it's not and see if the IP information changes.
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Macboatmaster
Couriant
I will leave it with you
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C
Macboatmaster said:
Are you connected just to the modem router or do you have a wireless range extender as well
When connected open a command prompt with admin rights
type
ipconfig /all
then when the results appear right click the top bar click edit select all
then right click again click edit and copy and paste to your reply
Click to expand...
Microsoft Windows [Version 10.0.17134.648]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig /all

no range extender, just connected straight to the router. Thank you for the reply.

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-3QAEPJ0
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 30-9C-23-00-53-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 9E-3D-CF-EA-3D-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 9C-3D-CF-EA-3D-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : NETGEAR A6100 WiFi Adapter
Physical Address. . . . . . . . . : 9C-3D-CF-EA-3D-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:6000:1103:4871:0:a91c:1829:215d(Preferred)
Lease Obtained. . . . . . . . . . : Wednesday, April 10, 2019 2:59:54 PM
Lease Expires . . . . . . . . . . : Tuesday, April 16, 2019 6:37:59 PM
IPv6 Address. . . . . . . . . . . : 2604:6000:1103:4871:7cc0:7d9e:f8af:588c(Preferred)
Temporary IPv6 Address. . . . . . : 2604:6000:1103:4871:4895:3f78:cdef:674a(Preferred)
Link-local IPv6 Address . . . . . : fe80::7cc0:7d9e:f8af:588c%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.68(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, April 10, 2019 2:59:54 PM
Lease Expires . . . . . . . . . . : Saturday, April 13, 2019 2:59:59 PM
Default Gateway . . . . . . . . . : fe80::2a9e:fcff:fea1:162%7
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 362560975
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-2C-A9-E2-30-9C-23-00-53-6D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

C:\WINDOWS\system32>
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Couriant
is that when it's working? what does it look like when it's not working?
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C
Couriant said:
is that when it's working? what does it look like when it's not working?
Click to expand...
first one was working, this one is not working
Microsoft Windows [Version 10.0.17763.379]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-3QAEPJ0
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 30-9C-23-00-53-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 9E-3D-CF-EA-3D-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 9C-3D-CF-EA-3D-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : NETGEAR A6100 WiFi Adapter
Physical Address. . . . . . . . . : 9C-3D-CF-EA-3D-50
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:6000:1103:4871:7cc0:7d9e:f8af:588c(Preferred)
Temporary IPv6 Address. . . . . . : 2604:6000:1103:4871:bdf8:6925:47e1:afd4(Preferred)
Link-local IPv6 Address . . . . . : fe80::7cc0:7d9e:f8af:588c%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.68(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 11, 2019 5:17:25 PM
Lease Expires . . . . . . . . . . : Sunday, April 14, 2019 5:18:53 PM
Default Gateway . . . . . . . . . : fe80::2a9e:fcff:fea1:162%10
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 362560975
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-2C-A9-E2-30-9C-23-00-53-6D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\WINDOWS\system32>
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Couriant
When it fails, try doing ping 192.168.1.1 in command prompt and see if you get replies. If you do, try ping 8.8.8.8
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C
Couriant said:
When it fails, try doing ping 192.168.1.1 in command prompt and see if you get replies. If you do, try ping 8.8.8.8
Click to expand...
ping 192.168.1.1

Microsoft Windows [Version 10.0.17763.379]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
Reply from 192.168.1.1: bytes=32 time=79ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=48ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 79ms, Average = 44ms

C:\WINDOWS\system32>

ping 8.8.8.8

Microsoft Windows [Version 10.0.17763.379]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>
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Couriant
The ping times for 19.168.1.1 is not good. If you want to confirm how bad, do ping 192.168.1.1 -n 100 when it fails and then post just the ping statistics, but honestly since you have already factory reset the modem and you are still getting those ping times and the time out, I believe the router is defective. Your ISP Should be able to replace it if you are renting it.

edit: the ping time to 192.168.1.1 should be 1ms or >1ms
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C
Couriant said:
The ping times for 19.168.1.1 is not good. If you want to confirm how bad, do ping 192.168.1.1 -n 100 when it fails and then post just the ping statistics, but honestly since you have already factory reset the modem and you are still getting those ping times and the time out, I believe the router is defective. Your ISP Should be able to replace it if you are renting it.

edit: the ping time to 192.168.1.1 should be 1ms or >1ms
Click to expand...
Microsoft Windows [Version 10.0.17763.379]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping 192.168.1.1 -n 100

Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
Reply from 192.168.1.1: bytes=32 time=15ms TTL=64
Request timed out.
Reply from 192.168.1.1: bytes=32 time=18ms TTL=64
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
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Couriant
That many timed out indicate a bad router.
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C
Couriant said:
That many timed out indicate a bad router.
Click to expand...
Thank you very much for all your help, i really appreciate it. I will bring it back for a new one tomorrow. Thanks again!
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Couriant
:up: Report back on your findings!
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Macboatmaster
1. Try this, as I am not so sure it is a bad router as 2.4 works perfectly you say
Check the software version on your netgear
The current one is
V1.0.0.36

To do so follow this DO NOT UPGRADE IT FROM THERE simply post the software version

To check or upgrade the mini adapter's software:

1.Insert the adapter into a USB port on your computer.

2.Click the NETGEAR genie icon that displays on the Windows systems tray or on the desktop.

The NETGEAR genie Home screen displays.

3.Click the Other button.

On the next screen
Click the Check button.
A window should appear showing which software version is installed and which available.
NOTE please do NOT update from that utility
--------------------------------------------

ALSO try while you wait for me to examine the software version details
Click on network icon in notifications area and then click network and sharing centre
right click the network adapter in network and sharing centre, click properties
click to UNCHECK
IPv6
then click
OK

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