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5 Posts
Discussion Starter · #1 ·
:(On my pc only IE8 and a few other apps can connect to the internet. I've only got windows security and I've tried turning it all off.

For example google chrome installer gives this error message.
Installation failed. Ensure that your computer is connected to the internet and that your firewall allows GoogleUpdate.exe to connect and then try again. Error code = 0x80072efd.

I'll include screen shot.

Also TVersity Simply Says

Unable to connect to internet!

I'll include screenie for that as well.

Windows: Microsoft Windows VISTA 64 Bit 6.0.6002 Service Pack 2, v.113
Internet Explorer: 8.0.6001.18241
Memory (RAM): 8191 MB
CPU Info: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
CPU Speed: 2391.5 MHz
Sound card: Speakers (EasyCall Speakerphone)
Graphics Card:ATI Radeon 4850
Monitors: 1
Screen Resolution: 1680 X 1050 - 32 bit
Network: Network Present
Network Adapters: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
CD / DVD Drives: D: TSSTcorpCDDVDW SH-S223F
COM Ports: COM1
LPT Ports: NOT Present
Mouse: 8 Button Wheel Mouse Present
Hard Disks: C: 449.9GB
Hard Disks - Free: C: 289.3GB
USB Controllers: 8 host controllers.
Firewire (1394): Not Detected
PCMCIA (Laptops): Not Installed
Manufacturer: American Megatrends Inc.
Product Make: P5QL PRO
AC Power Status: OnLine
BIOS Info:
Time Zone: GMT Standard Time
Battery: No Battery
Motherboard: ASUSTeK Computer INC. P5QL PRO
Modem: Not detected


Super Moderator
82,234 Posts
Please describe your network.

If you are connecting via Wi-Fi, have you tried ethernet? Results?

If you are connecting through a router have you tried a direct connection to the modem? Results?

Did you ever have a non-Windows firewall or security suite on the computer? If so, which?

Make sure you have the latest correct network driver.

5 Posts
Discussion Starter · #3 ·
I'm connected directly to my combined router and modem that sky gave with their broadband. And yes I did have a security suite. Norton security, it came free with my computer. Then it ran out. It was very stubborn, it wouldn't uninstall with windows or it's own installer. I had to uninstall it with smarty uninstaller. Obviously it still left traces behind because windows security center says under Malware Protection:
Not Compatible o
Virus Protection
Norton Internet Security is on but is reporting its status to windows security center in a format that is no longer supported. Use the programs automatic updating feature, or contact the program manufacturer for an updated version.
Show me my availible options.

I'll include a screenshot as well.


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