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Discussion Starter · #1 ·
Good morning! I have been having issues with my PC not shutting down properly (it will shutdown properly when I log on in safe mode). When I press the shutdown button it hangs and then goes back to the log in screen. When I log in, I receive the message that the pc was not shut down properly. I have Googled this question and still have not found the answer. Thanks in advance for some direction on this.

Here is the error log:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80048E6A30
BCP3: FFFFFA8007603050
BCP4: FFFFFA8005C4E010
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini010211-01.dmp
C:\Users\Maria\AppData\Local\Temp\WER-329255-0.sysdata.xml
C:\Users\Maria\AppData\Local\Temp\WER57A1.tmp.version.txt
 

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Discussion Starter · #2 ·
I sent through the clean boot process and have discovered that the nvidia display driver service is what appears to be causing the hanging problem. I am researching to find the solution; however, if anyone is able to steer me in the right direction, I would appreciate it. Thanks!
 
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