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Computer sound available but not working

561 Views 3 Replies 2 Participants Last post by  flavallee, 
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So I was playing Fallout New Vegas on my laptop and out of the blue, the game went completely silent. I reset my computer and then realized that I had no audio output device installed on my computer. I went to my device manager and checked the sounds section and it turns out that I do have an audio device (the one the computer came with). I can update it, disable it, and uninstall it like usual, it just won't show up as an audio output. I tried doing all 3 options to no avail and I wanted to try to see if I can get some virtual tech support before I headed to Best Buy or someplace to see if they can fix it. Thank you

Laptop Data:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210312011921.000000-300
Processor: Intel(R) Pentium(R) CPU 5405U @ 2.30GHz, Intel64 Family 6 Model 142 Stepping 11, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) UHD Graphics 610, 1024 MB
Hard Drives: C: 930 GB (55 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0R32866 WIN, s/n PF1RBJXR
System: LENOVO, ver LENOVO - 1, s/n PF1RBJXR
Antivirus: Windows Defender, Enabled and Updated

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flavallee
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210312011921.000000-300
Processor: Intel(R) Pentium(R) CPU 5405U @ 2.30GHz, Intel64 Family 6 Model 142 Stepping 11, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) UHD Graphics 610, 1024 MB
Hard Drives: C: 930 GB (55 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0R32866 WIN, s/n PF1RBJXR
System: LENOVO, ver LENOVO - 1, s/n PF1RBJXR
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You have THIS Lenovo IdeaPad S145-15IWL Machine Type Model 81MV0001US Laptop
It was purchased in December 2019 and came with Windows 10 Home 64-bit.

It has a Realtek high definition audio device, but it's not appearing in your Device Manager, so Windows 10 is not detecting it.
That's why your laptop isn't emitting any sound.

Click the "Troubleshooting" link, then click the "Audio and Microphone" link, then click "Microphone, Speakers, and Headphones", then click "No sound from speaker".
Read the information there and follow the instructions and see if that helps.

If it doesn't help, try installing the driver for the Realtek audio device.
You can download the driver from HERE.
Download and save it, then double-click it to start the install process.

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flavallee said:
You have THIS Lenovo IdeaPad S145-15IWL Machine Type Model 81MV0001US Laptop
It was purchased in December 2019 and came with Windows 10 Home 64-bit.

It has a Realtek high definition audio device, but it's not appearing in your Device Manager, so Windows 10 is not detecting it.
That's why your laptop isn't emitting any sound.

Click the "Troubleshooting" link, then click the "Audio and Microphone" link, then click "Microphone, Speakers, and Headphones", then click "No sound from speaker".
Read the information there and follow the instructions and see if that helps.

If it doesn't help, try installing the driver for the Realtek audio device.
You can download the driver from HERE.
Download and save it, then double-click it to start the install process.

-------------------------------------------------
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Thank you. I have sound now, I am not sure what happened but now I have the Realtek audio system. THanks for the help though
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flavallee
😀 :) (y)
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