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Computer randomly freezes completely

588 Views 2 Replies 3 Participants Last post by dmccoy, Oct 17, 2018

SoulsUnleashed

Discussion Starter · Oct 17, 2018

Hi so I have had this alienware computer for about 7 years now. My computer has been having these random freezes for the past few weeks where I would need to force restart the computer (can't task manager etc), (mouse won't move). After restarting the computer I will get 5 slightly fast beeps. After leaving it alone for a while and trying again the computer works like normal. However this problem is really annoying especially when gaming. I have no idea what I should do exactly. Since my computer is quite old I'm not sure whether I should buy a whole new computer or just replace parts (I bought a new hard drive about a year ago). I am also using Windows 10.

I really appreciate the help

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Lanctus

· #2 · Oct 17, 2018

Without knowing more specifics on your Alienware, here are the beep codes for your machine: https://www.dell.com/community/Alienware-General-Read-Only/Alienware-Beep-Codes-Table/td-p/5588971

Either laptop or desktop, both codes point to a possible CMOS battery issue (the battery runs the RTC in your machine). If it's the original, you may need to replace it. If you're comfortable doing so, I would remove and reseat the CMOS battery you have first. If trouble persists, I would replace it.

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dmccoy

· #3 · Oct 17, 2018

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
1. Click on Start menu
2. Type command to start searching
3. Right click on command prompt in list and select Run as Administrator
4. Copy and Paste each the commands 1-3 below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
copy %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\CBS.txt"

This will copy CBS.txt to your desktop
Upload CBS.txt file
(if it is to large then compress to a .zip file and/or use file sharing site and provide the link)

3. Copy and paste the following command into the Command Prompt

Code:

@Echo off
If Not Exist "%userprofile%\desktop\SystemDiagnostics" (
MD "%userprofile%\desktop\SystemDiagnostics"
)
dxdiag /t %userprofile%\desktop\SystemDiagnostics\dxdiag.txt&systeminfo > "%USERPROFILE%\Desktop\SystemDiagnostics\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiagnostics\msinfo32.nfo"&wevtutil qe system "/q:*[System [(Level=1 or Level=2 or Level=3)]]" /f:text /c:20 /rd:True > "%USERPROFILE%\Desktop\SystemDiagnostics\SystemEventlog.txt"&wevtutil qe application "/q:*[System [(Level=1 or Level=2 or Level=3)]]" /f:text /c:20 /rd:True > "%USERPROFILE%\Desktop\SystemDiagnostics\ApplicationEventlog.txt"&wmic /output:"%userprofile%\desktop\SystemDiagnostics\Software.txt" product get Name, Version&wmic /namespace:\\root\SecurityCenter2 path AntiVirusProduct get * /value > "%USERPROFILE%\Desktop\SystemDiagnostics\Antivirus.txt"&reg export "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" "%USERPROFILE%\Desktop\SystemDiagnostics\uninstall.txt"&If Exist "%SystemRoot%\minidump\*.dmp" copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\SystemDiagnostics"

This command will create a new folder on your Desktop called SystemDiagnostics
Compress files into a .zip file Systemdiagnostics.zip
Upload the Systemdiagnostics.zip file from your desktop to your reply

Step 3:
Download Process Explorer to your desktop

Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
In the View menu click on Select Columns
Check Verified Signer, Virus Total on Process Image Tab
Select the Process I/O tab and check Reads, Rights and click OK
Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
Double Click on the CPU Column to sort by highest CPU usage.
(Highest CPU Processes should be at the top once sorted properly)
Wait approximately a minute
Select Save or Save As from the File menu
Save SystemIdleProcess.txt to Desktop
Upload file to your reply

Step 4:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let us know if it works much better in this mode?

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