[sexywrxchick]

Hey guys my sisters computer is lagging extremely bad, when you click on internet explorer or firefox it takes like 10 minutes to load a page, any program it does that too really, the internet is slow, half the time everything freezes and you have to hold the power button and shut it down, which is bad, control alt delete wont even come up when this happens, there were a few viruses when I scanned it, I think 6, one was in the temp files, others were in system volume info, here was where one of them was....systemvolumeinfo\_restore{B37680B2-BAOA-4E5D-BF30-83E44C588624}\RP444\A0055673.exe, I couldnt find that on the computer, here is a HJT log just in case you guys can find anything in here....
Logfile of HijackThis v1.99.1
Scan saved at 11:51:26 PM, on 12/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
C:\Documents and Settings\Courtnee\Application Data\MySpace\IM\bin\MySpaceIM.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Courtnee\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {14A84223-8497-FB66-9029-8ACD2F1EDEC0} - C:\WINDOWS\system32\nek.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MySpaceIM] C:\Documents and Settings\Courtnee\Application Data\MySpace\IM\bin\MySpaceIM.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Exif Launcher.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167269021750
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

 

[cybertech]

Run HijackThis and click Open the Misc Tools section
Click Open Uninstall Manager, Save list and save the log to your Desktop.
A list of programs will open in Notepad. Post the contents of the log here in your next reply.

 

[sexywrxchick]

Ad-Aware SE Personal
Adobe Download Manager 1.2 (Remove Only)
Adobe Flash Player 9 ActiveX
Adobe Reader 6.0.1
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Spyware Protection
AOL Uninstaller (Choose which Products to Remove)
Art Explosion Scrapbook Factory
AudibleManager
Broadcom Management Programs
Conexant SmartHSFi V.9x 56K DF PCI Modem
Creative Mass Storage Drivers
Creative MediaSource
Creative System Information
Creative Zen Nano
Dell Digital Jukebox Driver
Dell Media Experience
Dell Solution Center
Dell Support
Digital Line Detect
DVDSentry
FinePixViewer Ver.4.0
FUJIFILM USB Driver
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 1.99.1
HP Extended Capabilities 5.3
HP Image Zone Express
HP Imaging Device Functions 5.3
HP Photosmart 330,380,420,470,7800,8000,8200 Series
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
ImageMixer VCD for FinePix
Intel(R) Extreme Graphics Driver
Internet Explorer Default Page
IpWins
J2SE Runtime Environment 5.0 Update 8
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2
Learn2 Player (Uninstall Only)
Lexmark Z600 Series
LimeWire 4.12.6
LiveUpdate 1.90 (Symantec Corporation)
Microsoft .NET Framework 1.1
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Picture It! Express 7.0
Microsoft Picture It! Publishing 2001
Microsoft Word 2000 SR-1
Microsoft Works 2001 Setup Launcher
Microsoft Works 6.0
Microsoft Works Suite Add-in for Microsoft Word
MicroStaff WINASPI NT
Modem Helper
Mozilla Firefox (2.0.0.1)
MSXML 4.0 SP2 (KB927978)
Musicmatch® Jukebox
My Wal-Mart Digital Photo Center
MySpaceIM
NetWaiting
Outerinfo
Outerinfo
Photo Explosion SE
Photo Story 3 for Windows
PowerDVD
Pure Networks Port Magic
QuickTime
RAW FILE CONVERTER LE
RealOne Player
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926255)
Shockwave
Sonic DLA
Sonic Update Manager
Spybot - Search & Destroy 1.3
Trend Micro PC-cillin Internet Security 2007
Trend Micro PC-cillin Internet Security 2007
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Viewpoint Media Player
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WordPerfect Office 11
Yahoo! Photos Easy Upload Tool 1v4

 

[sexywrxchick]

And any time I open add remove programs windows explorer encounters an error and needs to close

 

[cybertech]

Please move hijackthis.exe into a permanent folder.

To create a permanent folder click My Computer, then C:\
In the menu bar click on File, New, Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder.
Put your HijackThis.exe into that folder.

 

[cybertech]

Run HJT again and put a check in the following:

O2 - BHO: (no name) - {14A84223-8497-FB66-9029-8ACD2F1EDEC0} - C:\WINDOWS\system32\nek.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe

Close all applications and browser windows before you click "fix checked".

Remove these in add/remove programs:
IpWins
Java 2 Runtime Environment, SE v1.4.2
Outerinfo
Outerinfo
Spybot - Search & Destroy 1.3 --> This is old, get the new version here:
Spybot version 1.4 http://www.majorgeeks.com/download2471.html

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

• 
  Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Download and install AVG Anti-Spyware 7.5 AVG ANTI-SPYWARE IS ONLY FOR SYSTEMS RUNNING WIN 2K and XP
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)
1. After download, double click on the file to launch the install process.
2. Choose a language, click "OK" and then click "Next".
3. Read the "License Agreement" and click "I Agree".
4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
8. Go to Start > Run and type: services.msc

• Press "OK".
• Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
• When you find the guard service, double-click on it.
• In the Properties Window > General Tab that opens, click the "Stop" button.
• From the drop-down menu next to "Startup Type", click on "Manual".
• Now click "Apply", then "OK" and close the Services window.

9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here. Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.

Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with AVG Anti-Spyware as follows:
1. Launch AVG Anti-Spyware, click on the "Scanner" button and choose the "Settings" tab.

• Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
• Under "How to Scan?" check all (default).
• Under "Possibly unwanted software" check all (default).
• Under "What to Scan?" make sure "Scan every file" is selected (default).
• Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".

2. Click the "Scan" tab to return to scanning options.
3. Click "Complete System Scan" to start.
4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
6. Exit AVG Anti-Spyware when done, reboot normally and submit the log report in your next response.

Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

Note: If AVG Anti-Spyware "crashes" or "hangs" during the scan, try scanning again by doing this:
1. Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.

2. If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.

 

[sexywrxchick]

In the add remove programs under java, you cant remove it, it says how much its used and how many mb it takes up

Also, it wont let me uninstall spybot it says it cant be opened and access is denied

 

[cybertech]

OK, skip that for now and press on with the rest.

 

[sexywrxchick]

Ok as far as java when I download it and it opens it says, failed to verify the authenticity of this certificate because there was an error parsing this certificate. No assertions can be made of the origin or validitiy of the code. Installation and running this code is not allowed, what now?

 

[cybertech]

Move on to the ATF and AVG ANTI-SPYWARE

 

[sexywrxchick]

Ok the only thing that is not done is java, what should i do now, computer seems to be running a bit better, but still takes awhile to open programs and freezes frequently

 

[RootbeaR]

Ok the only thing that is not done is java, what should i do now, computer seems to be running a bit better, but still takes awhile to open programs and freezes frequently

Probably related to Limewire

 

[sexywrxchick]

Even if Limewire isnt running? The computer can still be slow?

 

[cybertech]

Please post your hijackthis log again.

It may have been helpful to see the AVG Anti-Spyware 7.5 Report...