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Discussion Starter · #1 ·
Hello,
I have posted here several times, and I got some help, but the problem still persists. After being online for 30 minutes or so, or even having the computer on that long, here are some freezes that occur:
-Ctrl+Alt+del - nothing will happen.
-When I right-click and go to save as, the window will freeze.
-And i just noticed, when i go to right-click, view source, the window freezes.

Also, I have AVG, and AntiVir Guard.... and everytime I scan AVG I pick up a LowZone virus, I heal/delete/move to the vault, and it keeps coming back. Any help is grealy appreciated, thanks
Pat
 

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You need to turn off System Restore, then run the virus scan, remove the virus, then re-enable System Restore. The reason for this is that the virus will reside in the Restore folder which is not cleaned by the anti-virus program. Upon reboot, the virus re-infects your computer.
 

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Discussion Starter · #4 ·
I did that. I also scanned in safe mode. Then I rebooted and turned the restore back on. Immediately when I got online, an AVG warning came up saying these 2 have been found on the computer:
cracknails[1].exe
updatees.exe
eraseme_33457.exe

I moved both of them to the vault, is that what I should do? And what can I do to prevent them from coming back? They are probably back into the system restore... so I will just be running in circles. Thanks
 

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If it were me i would:
1. Turn off system restore
2. Download, update then run Spybot S&D, Adaware and spyware blaster (links in signature)
3. Remove anything they find
3. Run an online virus scanner (http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm) for example
4. Reboot
5. Turn back on system restore and make a new point

Hmm anyone see any problems in that?
 

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No i do not see any problems, but that doesn't quite help this person.
Here is what i would like you to do, ok? Please follow these instructions to a T, i worked hard making them! ...ehh not really but still.

1. First, turn off your system restore.
a. To turn off system restore, click Start -> Right Click My Computer -> Properties.
b. Click the System Restore tab and Check the Turn off System Restore option.

2. Second off reboot your computer in safe mode.
a. To do this, tab F8 over and over upon booting up your computer.
b. A black screen will appear, press enter, when safe mode is highlighted.
c. You'll then have to pick an operating system to boot off of, there is usually only one.

3. Thirdly, id like you to delete your prefetch folder.
a. To do this third step, click start -> my computer -> C -> windows -> prefetch.
b. Now, you will see a bunch of files, highlight and delete them all.

4. Yay.. i counted to 4!
a. Yes that is an accomplishment for me!
b. Now, remember you're getting computer help from a moron like me! Does it make you that much more confident!?!?!

5. Scan all of your computer with AVG, delete what ever it brings up.

6. Reboot your computer and turn on system restore.
a. To turn on system restore, click Start -> Right Click My Computer -> Properties.
b. Click the System Restore tab and Uncheck the Turn off System Restore option.

7. Tell me how it goes.
-blitze
 

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Discussion Starter · #7 ·
Alright, I will do that. That is pretty much the same as what I did earlier, and it fixed the problem until the second I got online. I have CCleaner, and that will delete the prefetch folder, I think, other than that, I pretty much did all that, but I will try it again. The virus just got picked up again today, it is LowZones.BN, it s a trojan. It must be related somehow to updatees.exe and cracknails[1].exe. What I did was turn off system restore, i clicked apply and okay, I scanned my computer with AVG, and removed everything from the vault, and then rescanned once more. I then scanned with Ad-Aware and Microscro Anti-Spyware, and deleted everything, then I ran the CCleaner and it cleaned up the computer. Then I went into safemode, and scanned with AVG, it found nothing so I didnt delete anything. And I scanned in safemode as well with the Ad-Aware and it didnt remove anything because it found nothing. Then I rebooted, and turned system restore back on. Then I dialed up to the net, the second it authenticated, the virus came back up. When I try to delete it now, it says that action is not available. What I will do is follow your steps and see if anything improves, and I will get back with you. Thanks
Pat
 

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AVG, make sure it is updated and running. Also get a firewall, such as zone alarm. Those 2 will keep most of your viruses and such out. (Z/A is free and a highly recommended firewall). Keep me updated on this, and we will see what happens. If it does, we'll try a manual delete of this, ok?
-blitze
 

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Ok, time for the other fix then. what is the exact name of the virus avg is picking up?
-blitze
 

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Discussion Starter · #16 ·
I downloaded the firewall, and it works well, it blocks a few things, but the same old viruses manage to get in. I know how to delete them, I just cant block them. Here they are:
cracknails[1].exe
updatees.exe
eraseme_33457.exe (there are many, all of them are eraseme_xxxxx.exe, where x is a different #)
LowZones.BN

Thanks
 

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It makes no sense why this program would keep coming back, so i am going to have you do some extra steps ok? If not, i have a friend who can help you. Sound fair? (these instructions should look familiar)
Before hand note:
Download CleanUp! (Alternate Link if the main link does not workhttp://www.greyknight17.com/spy/Cleanup.exehttp://www.greyknight17.com/spy/Cleanup.exe) and install it.
This is usually un necessary, however it may be that your virus is hiding in the temp folders. AVG should pick that up, however just to be on teh safe side.
1. First, turn off your system restore.
a. To turn off system restore, click Start -> Right Click My Computer -> Properties.
b. Click the System Restore tab and Check the Turn off System Restore option.

2. Second off reboot your computer in safe mode.
a. To do this, tab F8 over and over upon booting up your computer.
b. A black screen will appear, press enter, when safe mode is highlighted.
c. You'll then have to pick an operating system to boot off of, there is usually only one.

3. Thirdly, id like you to delete your prefetch folder.
a. To do this third step, click start -> my computer -> C -> windows -> prefetch.
b. Now, you will see a bunch of files, highlight and delete them all.

4. Fourth, Id like you to delete a few things, as well as remove a few.
a. Start -> my computer -> C -> program files -> Delete any programs that you do not remember putting there! (you can give me a list and i will tell u the safe and unsafe if you'd prefer that)
b. Now, do the same with your add/remove program list. (Start -> control panel -> add/remove programs)

5. Scan all of your computer.
a. Us scans such as avg, spybot, and ad aware personal.
b. If you have HjT use it and post a log.

6. Reboot your computer in normal mode, and turn on system restore.
a. To turn on system restore, click Start -> Right Click My Computer -> Properties.
b. Click the System Restore tab and Uncheck the Turn off System Restore option.

7. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

8. If this doesn't fix the problem, we will have to try another program that removes this virus, supposevly. (according to a tech friend of mine)
-blitze
 

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Discussion Starter · #18 ·
Hello,
I use that CCleaner and I run it everyday. I do a spyware scan and a virus scan everynight. For now, I have left system restore off, since that virus is on here and keeps coming back. I know how to remove the virus fine, I just need a way to block it, and it seems that firewall didnt help (although it has blocked a ton of other things :)). Here is my HJT log, let me know if you have anymore ideas:
Logfile of HijackThis v1.99.1
Scan saved at 10:43:40 PM, on 6/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\System32\wuitgurd.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\logonmgr.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\msncc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\MSNAccel.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9022
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonal\AVGNT.EXE" /min
O4 - HKLM\..\Run: [CPU Temp Control] wuitgurd.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\RunServices: [CPU Temp Control] wuitgurd.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [CPU Temp Control] wuitgurd.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: View Original Image - C:\Program Files\MSN\MSNIA\CC\MSNCC\WA\getoriginal.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1118702106671
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1E4AFA40-189E-4087-9B17-0D6CEBC25D40}: NameServer = 205.171.3.65 205.171.2.65
O17 - HKLM\System\CS1\Services\Tcpip\..\{1E4AFA40-189E-4087-9B17-0D6CEBC25D40}: NameServer = 205.171.3.65 205.171.2.65
O23 - Service: AOL Instant Messanger (AIM) - Unknown owner - C:\WINDOWS\aim.exe (file missing)
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: Windows lsass Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: Workstation Service Library (Microsoft Locator Service) - Unknown owner - C:\WINDOWS\wkssvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Thanks
Pat
 

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You may want to try and upgrade to SP2 see if that'll keep it out. I will ask my friend his solution and we'll see what he can do ok?
-blitze
 
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