[bill lee]

I just started using qwest msn dsl and am keeping aol, which i have had for 10 years. I access aol thru msn by using the aol bring your own broadband program. tonight when I signed off aol , which placed me back to msn ,my computer screen froze with the message "MSN Explorer We are unable to load a required library VERSION.dll. Error code ox ooooo45a."
in order to clear I had to shut down the computer. What would cause this??

 

[Styxx]

Trying to use AOHell which is third-party non-microsoft certified software with MSN or any other decent ISP software, will do that. Just because AOL says something will work is a sure indication their claims fall through. Ask the 10s of thousands that switch from AOL forever every year just for that reason (among many others). Uninstall AOL now,and restart your 'puter.

If your using MSN or any other ISP, You need to be running a firewall like free Sygate from http://download.com - type, sygate, in the Search box, you must be on-line to register Sygate, that is if you're not using a firewalled Router on a Network or, have another third-party firewall like Sygate installed, to protect you and the Internet community from hackers, spammers and terrorist from using your computer for their own illicit needs while you're on-line?

Do a full updated virus scan imediatel. What anti-virus are you using? If you're running Mcaffee or Norton anti-virus and have not recently paid for a one year subscription to download weekly new virus definitions, you might consider getting free AntiVir 6 from http://free-av.com - Uninstalling Mcaffee; Restarting your computer and installing free AntiVir Anti-virus 6.0.

 

[bill lee]

cant figure out how to download that free anti virus program. please give me instructions to follow

 

[Styxx]

Go to http://free-av.com - Click the Download button - Click the Red/Black AntiVir icon - Download to a folder of your choice, like My Documents, using the drop-down arrow next to Save in - once the download is done - double-click the download's icon (avwinsfx.exe) to initiate the download.

For questions regarding AntiVir use (I use it with WinXP) please reply back. I've used it for three years and noted strong protection. They put out updates every other day thru the week. You just get on-line and right-click the System Tray red umbrella and point to Start Internet Update and click the AntiVir Internet updater Start button.

There are a few nice tweaks left but very simple and handy - reply back. You must uninstall any current anti-virus you use, in Add/Remove Programs control panel, first. Then restart your computer. Then install AntiVir.

 

[bill lee]

followed your suggestions and really made a mess . wouldnt unzip so reinstalled again. i have icons running all over my desktop. thought i was at least an intermediate user but now dont think so. for some reason my msn dsl has really slowed down this morning. any suggestions? i'm in the process og deleting many, many icons. according to my task tray the program did not install

 

[Styxx]

your infected with the Magistr virus likely.

Go to http://housecall.trendmicro.com or http://www.pandasoftware.com/activescan/com/activescan_principal.htm and click the Scan Now link to run a free on-line virus scan.

Scan on-line then go to http://www.sarc.com and get the free removal tool.

AntiVir installation Did Not do this!

 

[Styxx]

Did run a updated virus scan with AntiVir? Shouldn't open any attachments ever, that's how this happens along with not updating your anti-virus frequently.

 

[bill lee]

did housecall and found virus "REG START.A NON CLEANABLE
C:\Windows\sp.dll
went to www.sarc.com virus not listed

 

[Styxx]

Ok. Boot to Safe Mode to run a updated scan withg AntiVir.

(tap F8 five times per second during a restart; Choose option number three (3) in the Windows Startup dialog box using the arrow keys below the Delete key, and strike the Enter key; Click Ok when prompted).

Know how to run a full AV scan? just ask.

 

[bill lee]

before I start better show me how to run a full av scan

 

[Styxx]

Assuming you have AntiVir properly installed and are in Safe Mode; Temporarily disable your screen saver (choose None); Right-click the red umbrella System Tray icon or, left-double-click the red umbrella Desktop icon; Point to Start AntiVir Main Program as appropriate; Tick the Local disk [c:] box; click on the Gear icon and highlight Search on the left; put a tick in the All Files radio button on the right. Highlight Unwanted Programs on the left; tick the Activate All Types radio button on the Right. Click the Ok button. Click the magnifying glass icon to start the scan. The rule for fighting virus is, 'when in doubt, delete.' Press the yellow E in delete (on the keyboard) or mouse activate the proper button to delete anything found.

For questions or concerns reply back.

 

[bill lee]

do i install antivir in safe mode ?

 

[Styxx]

no, install AntiVir in Normal Mode if possible.

 

[bill lee]

ok

 

[bill lee]

I have an ibm 300mhz,128 ram 40 gig hard drive. is that good enough and fast enough in just surfing and e-mailing or should I look for something better.

 

[Styxx]

no, those specs are fine for e-mailing a surfing, more than fine. A lot slower machines would be perfectly fine as well. even a old 486 MHz processor with 28 Mb RAM would do.

 

[bill lee]

my daughter in denver had a packard bell 200 mnz, 64 ram, 2 gig hard drive and couldnt access aol 9, she couldnt get beyond 7 so got a new dell and now its ok . that is why i asked about mine

 

[Styxx]

just check the system requirements and that your system meets or exceeds them before using and/or buying any software.