There's an uninstall utility which you can download from here. This may be able to dig out any last vestiges of the application, so it's worth giving it a try.
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Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
Computer can only connect to some sites, weird program found
Hi there, i turned on my laptop this morning and went to play WoW when i tried to launch i got a weird error saying "World of Warcraft was not able to connect to the network data source" after this i instantly went online to trouble shoot. I loaded up my browser and googled the error. Several links to the official battle.net forums came up, i clicked on one and then it just loaded for ages then said the connection has timed out. I went back to google and tried another, same thing, then i tried a reddit link but the same thing came up.
I then assumed that something was wrong with my internet ( even though google was loading ) so i restarted y router and laptop, nothing changed. I then went and tried a bunch of sites i usually visit and found that only youtube, google and the front page of reddit would work (clicking on a link on reddit times out again) Also for some reason this site i can access but other computer help sites i cannot.
Then just through curiosity i thought i would look at programs form the control panel to see if anything new has happened to my laptop. There was a program called Trusteer Rapport, it said it was installed on the 17/10/16. The whole of yesterday i did not install anything at all on my system. I only played games. After googling it and from reading the little taglines under a link i managed to decipher that this is some kind of banking security program or something and that its been known for messing up peoples PCs a bit. I uninstalled it but no luck same problems persist. I then decided to do a restore system point back to a previous date before the program was installed but for some reason that made it re-appear . I then uninstalled it again, searched through all my folders for anything left of the program and deleted that then i searched my regedit for it aswell and deleted the files, restarted laptop and did a full reset of my router. Still no luck.
tl:dr Weird program appeared on laptop (Trusteer Rapport). Can only access some sites, Tried everything i can think of
Can someone help please?
TheScotchPie
I then assumed that something was wrong with my internet ( even though google was loading ) so i restarted y router and laptop, nothing changed. I then went and tried a bunch of sites i usually visit and found that only youtube, google and the front page of reddit would work (clicking on a link on reddit times out again) Also for some reason this site i can access but other computer help sites i cannot.
Then just through curiosity i thought i would look at programs form the control panel to see if anything new has happened to my laptop. There was a program called Trusteer Rapport, it said it was installed on the 17/10/16. The whole of yesterday i did not install anything at all on my system. I only played games. After googling it and from reading the little taglines under a link i managed to decipher that this is some kind of banking security program or something and that its been known for messing up peoples PCs a bit. I uninstalled it but no luck same problems persist. I then decided to do a restore system point back to a previous date before the program was installed but for some reason that made it re-appear . I then uninstalled it again, searched through all my folders for anything left of the program and deleted that then i searched my regedit for it aswell and deleted the files, restarted laptop and did a full reset of my router. Still no luck.
tl:dr Weird program appeared on laptop (Trusteer Rapport). Can only access some sites, Tried everything i can think of
Can someone help please?
TheScotchPie
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