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Discussion Starter · #1 ·
We are excited to announce that we are live on our new forum platform!

It’s been a long time coming. Let’s face it. Sometimes older forum technology lags behind other parts of the internet. Although seeing the same format for a long time is comforting, the member experience shouldn’t include dealing with outdated, unsafe, slow software.

The transition to a new platform will never be 100% smooth but the days of dealing with out of date forum software are over. We have teams dedicated to building a world-class community for you. The development has been steady with regular software releases since May 2019. Asking members for feedback and coming up with ideas for improvement is what we want.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Our algorithm will serve a personal customized feed based on your prior engagement with content on the site. If you’ve liked and or commented, or are following certain topics that are of interest to you, similar content will appear at the top of the homepage.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, to help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing over the first few days after migrating. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Finding Your Way Around
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

Clicking your avatar will give you a drop-down menu for all things related to your account.

You can also navigate more by clicking the 3 vertical dots.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations - Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase - Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
Take a tour and look around! Check out the Help section for some quick FAQs about the new platform.

Please keep all feedback, questions, concerns, requests for help, etc. regarding the new platform right here in this Feedback thread. This will help us make sure not to miss a request for help and also let us pass along your thoughts to our Product team. The Admins and I will be here to help along the way taking note of your comments.

- Community Management Team
 

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Discussion Starter · #2 ·
During your transition to the new platform, I will be here to help with any questions, help with navigation or how to do things, and listen to your feedback, so please don't hesitate to holler at me. I want to help. You can also check out our FAQs.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen and sounded just like a cricket (I was born with the hiccups.), so yes, I have been Cricket for a very long time now. I live just outside of San Antonio, Texas. I spend most of my free time outdoors and exploring the back roads. During late autumn, when it starts to cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site. :)

Although you can certainly use the "insert image" icon to upload an image to your post, you can also drag and drop it to the text editor or even copy/paste it there!

You can easily share videos by adding the URL directly into the text editor!


Gif links from sites like giphy.com will display automatically by adding the gif URL directly in the text editor. Try it!


I am a huge fan of the dark mode for the community. What is your favorite feature?

The new forum software is still a work in progress.

We will see regular updates primarily fueled by community feedback. While that doesn't mean we can action every request, we will actively listen to the feedback and share it with the developers. We ask you to keep questions, thoughts, or feedback about the new forum software in the Community Feedback thread to help us keep all the information together so we don't miss anything.

There is still some work behind the scene, so you may notice some changes as we work.
  • It can take 24-48 hours for the site to finish indexing, so it may take a bit for search results to return accurate results, including showing all your threads/posts under your profile.
  • We will continue to clean up the order of the sections on the full forum listings page, so you might see some stuff move around.
  • We are reviewing permissions and special permission sections so let us know if you notice any issues that you would like us to look into.
I have worked with our community support team for seven+ years. I have worked with forums for closer to two decades. So I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 

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Discussion Starter · #7 ·
I'm shocked too! Not as user friendly as before, but I guess it is a matter of getting used to it.

An issue: I can't change the topic's status (New, Inactive, In Progress, Solved) at the Malware Removal Forum.
Let me check on this.

@DR.M can you check again now? If it still won't work for you (you need to click to edit) let me know, and I will talk to the the techs.

- Cricket
 

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Discussion Starter · #10 ·
Where is the "Green Room"? :unsure:
It is located here.

You can save your favorite forum section to the top if you wish.

My Followed Forums

For sections of the community that have special importance to you, go to the forum section and click "Follow Forum".

You will see a list of options open for your preferences. Add a checkmark to your preferred options. Click Follow at the bottom.

Your Followed Forums will display at the top of the full Forum Listing page.

- Cricket
 

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Discussion Starter · #11 ·
How To Switch Between Dark Mode & Light Mode

From the navigation, near the upper right-hand corner, click on the Kebab (3 vertical dots) to open the drop-down menu. Next, click on Dark Mode or Light Mode.


- Cricket
 

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Discussion Starter · #14 ·
Where is the "Edit" button for editing replies to threads?
I edit many of my replies as I write them, but that does not appear to be an option right now.
How To Edit Your Post

Click on the Kebab (three vertical dots) to the far right of the timestamp of your post. Select Edit.

Members have unlimited editing of new posts for the first 24 hours after posting. After that, up to 10 existing posts (older than 24 hours) may be edited per week. Additional editing will be allowed as each of those 10 edits expires every 7 days.

To edit the prefix, make sure to use the three vertical dots next to the title at the start of the thread.

- Cricket
 

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Discussion Starter · #15 ·
Cricket
I was just about to ask the same question as Flavallee - has above
Also could you confirm if Trusted Advisors have retained the authority to moderate - close spam threads, as we have on those listed spam fighters - which I think is more or less all of the TA`s
I believe so, but I have asked the techs to go back through permissions again to double-check everything.

- Cricket
 

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Discussion Starter · #19 ·
We no longer have the "Trusted Advisor" banner, nor "Spam Fighter" banner on our avatar.
At this time the information is displayed when hovering over your avatar and on your profile.
Font Electronic device Multimedia Screenshot Gadget



Is it possible to show new posts and users online on the right-hand side, like it used to?
I cannot change the sidebar.

Who’s Online?

When you read a discussion, you will see a green dot next to the name of those online.

If you want to see everyone currently online (depending on their privacy settings), you can find this information on the Members page.

Click on the Kebab (3 vertical dots) in the upper right-hand corner of the site. Then, within the drop-down menu, select Members.

This will bring you to the Members page with left-side navigation, including Online Members.

You can also search to find a member or view the newest members.


- Cricket
 

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Discussion Starter · #22 ·

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Discussion Starter · #24 ·
Cricket
I do realise you are very busy with this change and sorting problems, but could you please see this in The Green Room
(72) New - Things that need to changed in the new software? | Tech Support Forum (techguy.org)
I do think it would be better if TA`s were shown as such when they post on the forums. It is good for the users of the forums to see that the person replying is a Trusted Advisor.
No rush but if the software allows such a change it would I am sure be for the better.
I have added custom titles below your usernames.

- Cricket
 

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Discussion Starter · #27 ·
How To Save (Bookmark) Threads Or Posts

This is an excellent option when you want to save a thread to come back to later. At the bottom of the post, you will see Save. Click on it.

Once you click on Save, you can add any notes to remind yourself and then click to Save.

When you are ready to find the saved bookmarks later, from the navigation, near the upper right-hand corner, click on your avatar to open the drop-down menu and select Bookmarks.


- Cricket
 

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Discussion Starter · #29 ·
Isn't this setting:
View attachment 300243

supposed to eliminate this:
View attachment 300244 ???
That is outdated. We are still busy cleaning things up.

This is a Premium feature. The Admin/Mod Team, Trusted Advisors, Spam Fighters, and Malware Specialists have lifetime Premium Membership.

I posted the tutorial in the Premium forum.

Premium membership offers a Focused Reading Mode option to hide the right sidebar column. Follow the steps below.

Click on your avatar near the upper right corner of the site and select Account Settings.

On the Account Settings page, select Preferences from the left side navigation.

Scroll down to Focused Reading Mode. Add a checkmark and save your changes at the bottom.

- Cricket
 

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Discussion Starter · #30 ·
We have strong thunderstorms moving through, so I am experiencing intermittent power outages.

I will be back this evening (or when the storms pass through) to answer more questions.

- Cricket
 

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Discussion Starter · #37 ·
Where can I see a list of all of my posts.
please and thank you
You have a couple of options.

You can go to your profile and click on the number below Replies and/or Discussions created.
Font Screenshot Multimedia Darkness Software


You can also use the Following feature and click on the My Discussions tab.

Click on your avatar near the upper right-hand corner of the site. Then, select Following from the drop-down menu.

This will bring you to a page where you can click to view Followed Discussions, Followed Forums, My Discussions, and Participated Discussions.


- Cricket
 

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Discussion Starter · #39 ·
I think one of @DaveA's good points was glossed over in the thread he created in the Green Room. Namely, the ability to generate macros so we can duplicate oft-used text descriptors or advice. As an example, I used one often to direct users on how to use the system info executable. Talking of which: perhaps I may have missed this with my initial perusal of the new-look site, but I can't seem to find it now.
You can use bookmarks to save often-used replies.

How To Save (Bookmark) Threads Or Posts

This is an excellent option when you want to save a thread to come back to later. At the bottom of the post, you will see Save. Click on it.

Once you click on Save, you can add any notes to remind yourself and then click to Save.

When you are ready to find the saved bookmarks later, from the navigation, near the upper right-hand corner, click on your avatar to open the drop-down menu and select Bookmarks.


- Cricket
 

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Discussion Starter · #40 ·
Yes Users online would help
At this time, we cannot change what displays in the sidebar.

Who’s Online?

When you read a discussion, you will see a green dot next to the name of those online.

If you want to see everyone currently online (depending on their privacy settings), you can find this information on the Members page.

Click on the Kebab (3 vertical dots) in the upper right-hand corner of the site. Then, within the drop-down menu, select Members.

This will bring you to the Members page with left-side navigation, including Online Members.

You can also search to find a member or view the newest members.

- Cricket
 

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Discussion Starter · #41 ·
Is there a way to search for keywords only within the comments/posts in the thread you have open in your browser? This was a search option at the top of every thread's page in the old site.
How To Search The Site

Near the top of the community, you will see a search bar.

Enter a search term or phrase and click enter on your keyboard or click the magnifying glass.

Search Specific Forum

If you want to search for a specific section, navigate to the forum section before entering your search term in the search bar, and then select this forum.

Search Specific Discussion Thread

If you want to search for a specific discussion thread, navigate to it before entering your search term in the search bar, and then select this thread.


Advanced Search

You can select Advanced Search instead of clicking the magnifying glass after entering the search phrase.

This will allow you to choose to search the titles of specific discussion threads, add the username of the community member who posted it, or even select a particular forum to search from.

Enter your search criteria and click Search at the bottom.

You can also access advanced search by clicking the Kebab (3 vertical dots) near the upper right-hand corner of the site and selecting Advanced Search.

- Cricket
 
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