[Red Boy]

A friend, a "newbie", recently purchased a new desktop with Windows XP. His ISP is Cox. He set up his e-mail program in Web Mail. Later decided to set up in Outlook Express. When so doing he typed his user name incorrectly -- i.e., inconsistent with what he had set up in Cox Web Mail. Accordingly, after completing the Outlook Express set up when he went he sent his e-mail he got an error message that the server did not recognize the user name. Upon closely reviewing he saw that it did not match exactly his Web Mail user name. So, he contacted Cox and they walked him through removing the old user name and adding the new user name in Outlook Express. Still got the error message. Since then he has Googled changing user name in Outlook Express and avers that he has tried everything but continues to get same error message: user name is not recognized by server, and the error message continues to show the typographical incorrect user name, notwithstanding his having changed. And Cox has quit on him, suggesting that he should contact Microsoft. He is in Atlanta and I in Louisiana, so I can only offer assistance via e-mail.

He is so frustrated that he has asked if there is someway he could just wipe out everything in Outlook Express, start over and hopefully get Outlook Express consonant with Web Mail ... and then live happily ever after.

Does anyone have any suggestions that may help me to help my friend?

Thanks,
Red Boy

 

[EAFiedler]

Hi Red Boy

It should be as simple as deleting or removing the e-mail account and creating a new one.

Hopefully the following will help:
Have your friend create a new Identity in Outlook Express, this will give him a clean slate.
Open Outlook Express,
File > Identities > Add New Identity
Name the Identity.
OK
When asked: Do you want to switch to (New Identity Name) User Account Now?
Click Yes

Outlook Express will close and restart with the New Identity.
When the Internet Connection Wizard appears,
either Cancel out of it or choose Create a new Internet mail account avoid the option to use the previous unusable mail account.

Let us know if that makes a difference or not.

 

[Red Boy]

EAFiedler, thanks. That looks good. Have passed on to him. Will let you know how it goes.

Thanks, again.
Red Boy

 

[Red Boy]

Sent particulars to my friend. He has gotten frustrated and intimidated and refuses to attempt any more adjustments with Outlook Express. He has arranged for his nephew, supposedly a "Geek" , to come over in a couple of weeks to straighten out. I asked that he please let me know how it goes and suggested he keep a copy of the e-mail I sent him with your suggestions to show his nephew.

Thanks, EAFiedler, for your help.

Red Boy