Hello everyone! I'm new here, so have patience with me.
PC info: Gateway IBM Compatible, Windows Me, 30 GB HD, 800 M Hz, 386 MB RAM
Until recently we were able to write files to CD-R's and play music CD's in the CD-RW drive. Here's what's happening now. The drive appears to work under certain conditions, but not all the time.
1) Using the Quicken HB 2004 software, we can backup our Quicken files on a CD-RW disc.
2) We insert a music CD, and Windows Media Player shows the list of tracks on the CD, and "appears" to be playing the CD, but we can't "hear" the music. We've checked the speakers and we have sound in all the other applications software on our PC (i.e, we can play music from a Internet radio station).
3) If we use Roxio CD Creator or any other multimedia software to create picture and/or data CD-R's, we get a message that says "switch CD-RW drive properties to analog." When we go into Device Manager, click on the CD-RW drive, and then click on properties, the dialog box that comes up has the section where you can switch the drive from digital to analog "greyed out," which mean the option is no longer active.
Using Device Manager, we deleted the CD-RW device and rebooted the PC so the operating system would recognize new hardware and reinstall the drivers, however, there was a list of 3 CD-RW drives to choose from in the "Install New Hardware" wizard (the manuals we got from Gateway do not identify the CD-RW drive by manufacturer name/model) and we weren't sure which one to choose. Using the Adaptec Go Back software, we rolled the system back to where it was before we deleted the CD-RW drive from Device Manager. We looked at the properties for the CD-RW drive, but the manufacturer/model # was not listed.
Gateway is unwilling to help unless we pay them $100. I've tried everything I know, but can't seem to fix this problem.
Does anyone have any ideas about what might be wrong and how we can fix this. I have a gut feeling that the solution to this problem is probably quite easy, but is lurking just out of my reach.
Any help will be appreciated.
Take care.
Vicki
PC info: Gateway IBM Compatible, Windows Me, 30 GB HD, 800 M Hz, 386 MB RAM
Until recently we were able to write files to CD-R's and play music CD's in the CD-RW drive. Here's what's happening now. The drive appears to work under certain conditions, but not all the time.
1) Using the Quicken HB 2004 software, we can backup our Quicken files on a CD-RW disc.
2) We insert a music CD, and Windows Media Player shows the list of tracks on the CD, and "appears" to be playing the CD, but we can't "hear" the music. We've checked the speakers and we have sound in all the other applications software on our PC (i.e, we can play music from a Internet radio station).
3) If we use Roxio CD Creator or any other multimedia software to create picture and/or data CD-R's, we get a message that says "switch CD-RW drive properties to analog." When we go into Device Manager, click on the CD-RW drive, and then click on properties, the dialog box that comes up has the section where you can switch the drive from digital to analog "greyed out," which mean the option is no longer active.
Using Device Manager, we deleted the CD-RW device and rebooted the PC so the operating system would recognize new hardware and reinstall the drivers, however, there was a list of 3 CD-RW drives to choose from in the "Install New Hardware" wizard (the manuals we got from Gateway do not identify the CD-RW drive by manufacturer name/model) and we weren't sure which one to choose. Using the Adaptec Go Back software, we rolled the system back to where it was before we deleted the CD-RW drive from Device Manager. We looked at the properties for the CD-RW drive, but the manufacturer/model # was not listed.
Gateway is unwilling to help unless we pay them $100. I've tried everything I know, but can't seem to fix this problem.
Does anyone have any ideas about what might be wrong and how we can fix this. I have a gut feeling that the solution to this problem is probably quite easy, but is lurking just out of my reach.
Any help will be appreciated.
Take care.
Vicki
