[Gary300]

My friend got a computer from work and he wants to play a game in his cd rom, but the cd rom is not detected.. and the cd payer cannot be played.. now he just said the floppy disc isnt accessible either. what should he do?

 

[mobo]

My friend got a computer from work and he wants to play a game in his cd rom, but the cd rom is not detected.. and the cd payer cannot be played.. now he just said the floppy disc isnt accessible either. what should he do?

Shutdown the pc, open the case and check the connection on both the cdrom and floppy drives. Then reboot and while booting look to see if any lights flicker on either ofthe drives..

 

[Gary300]

he said the lights flicker when he restarts the comp. now he said disk compression not installed.

 

[mobo]

May be a problem with the hard drive there as well. Have him run a scandisk and check for errors on the drive first.

 

[Gary300]

he ran scan disk and there are no errors found. he said people played games on this cdrom all the time at work.

 

[mobo]

Are both the cdrom and floppy listed in "My computer "

 

[Gary300]

yes

 

[mobo]

Time to run and online scan then..http://housecall.trendmicro.com/

 

[Gary300]

they don't have an internet connection yet

 

[mobo]

So windows detects the cdrom and the floppy as per "my computer"
The power light flickers on reboot


Next would be to have him check in device manager for any errors there.

 

[Gary300]

I am going over to his house..i tried explaining how to get to device manager. start-settings-control panel then look for system, they could not find system. so I will return shortly...

 

[mobo]

You may want to remove them and let windows reinstall them as well.

 

[Gary300]

I just got back. The floppy disk was saying (not accessible) because they didn't have a floppy disk inserted. (lol!) but as for the CD ROM drive goes, it says (CD ROM not attached to this machine) Although there is a cd rom in the device manager and it says (this device is working properly)...there is a floppy disk icon in "my computer", but there is NO CD ROM in there. They will probably need the restoration floppy from Compaq? How can they reinstall windows98 if the cd rom drive isn't attached? I will let them borrow my windows98 cd..they didn't get one with the comp.

 

[mobo]

It may be that the Ide Cable is bad, the cdrom is bad or the Ide cable is loose. I would try looking at those few things first.