Tech Support Guy banner
Status
Not open for further replies.
1 - 5 of 5 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
I get the following error when trying to use my CDR and DVD-Rom drives." Windows cannot start this hardware device because it's config information(in the registry) is incomplete or damaged. (Code 19)". My system doesn't recognize either of my drives. I've tested both drives and they are ok.
 

·
Registered
Joined
·
51,987 Posts
Try removing them from Device Manager and rebooting to reinstall them. If that doesn't help:

1. Click on START button, the click on RUN.

2. Enter REGEDIT and press Enter.

3. When REGEDIT starts, open up the following key:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/
{4D36E965-E325 -11CE-BFC1-08002BE10318}.

4. After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two settings on the right-hand side:
"Upperfilters"
"Lowerfilters"
Click on each of them, press DELETE and click YES.

Or you can download this reg file to do the same thing.
 

·
Registered
Joined
·
51,987 Posts
What apps do you have installed right now that load drivers for the CD-ROM, like Daemon Tools, Nero, Roxio, Prassi, UltraIso, Magic Iso, Padus, or any other app that either burns CD's or uses the drives in some way?

Are there any you have uninstalled recently?

Run Autoruns. Look under the Drivers tab and see if any are missing files.
 
1 - 5 of 5 Posts
Status
Not open for further replies.
Top