Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.
1 - 4 of 4 Posts

·
Registered
Joined
·
53 Posts
Discussion Starter · #1 · (Edited)
Hi,
I recently upgraded to a windows 10 computer from win xp. Naturally I didn't like many of the changes from the xp style.
I found a few programs in the xp style that work well in win 10
Then I downloaded and installed q-dir, a windows file explorer program in the xp style.
Actually it worked OK but I wanted to uninstall it.
Their uninstall file does nothing and q-dir is now the default file manager.

I CAN NO LONGER GET INTO UNINSTALL A PROGRAM SINCE THIS Q-DIR INSTALL
I can get into control panel/programs but nothing happens when I click on uninstall a program.

I located the uninstall string in regedit and pasted it into a run command, but all I got was the uninstall dialog box which is of no help.
Windows defender and Webroot scans found nothing.
Can you help??
Thanks, Angelo

Tech Support Guy System Info Utility version 1.0.0.4

OS Version: Microsoft Windows 10 Pro, 64 bit

Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, Intel64 Family 6 Model 58 Stepping 9

Processor Count: 4

RAM: 3998 Mb

Graphics Card: Intel(R) HD Graphics, -2032 Mb

Hard Drives: C: 464 GB (420 GB Free);

Motherboard: Dell Inc., 042P49

Antivirus: Webroot SecureAnywhere, Enabled and Updated
 

·
Registered
Joined
·
3,722 Posts
Hi glass49,
As you found out, xp programs do not necessarily work correctly in W10.
At the very least they get installed in what is an incorrect directory.
That is one reason the uninstalls won't work.
Let's see if we can get rid of the system corruption another way.
---------------------------------------------
Run A Scan With SystemLook
Please download SystemLook from the download mirror and save it to your Desktop.
Download Mirror #1 (64-bit)
  • Double-click SystemLook_x64.exe to run it. OK the User Account Control.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :filefind
    *q-dir*
    :folderfind
    *q-dir*
    :regfind
    q-dir
  • Click the Look button to start the scan.
    Because of the Registry searches, the scan may take 15 minutes or a bit more to run on a large machine. Please be patient.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The results log can also be found on your Desktop, entitled SystemLook.txt

askey127
 

·
Registered
Joined
·
53 Posts
Discussion Starter · #3 ·
Hi askey127,
Before I started this thread and not being up on my ''new to me win 10'' features I had wanted to do a system restore but I was probably looking in the wrong place and thought I had no restore points. But I did.
Last night control panel didn't work at all, and I was unable to make most changes in Settings.
The system restore successfully completely about 7:30 this morning and Q-DIR is gone. Computer is running great now.
I know that you would have fixed this and I'm sending a $10 donation to Tech Support Guy.
Thanks,
Angelo
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top