I REALLY hope someone can help me. I cannot view any of my emails in Outlook Express. I need to see some of these things for my job. I have contacted RoadRunner about this and they checked some things and said it is not a problem on their end. They did direct me to a Microsoft web page that basically told me all I needed to do was empty my temporary folder and temporary internet files. This did not work.
I have NAV and my system is clean. I did receive some virus yesterday in my email that was quarantened and deleted. I am constantly getting emails from strangers that are being blocked because of viruses in them. So are a lot of people I know. I am at a loss of what to try next. I do have Spybot and run that constantly. Here is my hijack this log in case that shows anything. Does anyone have any ideas? I really need to get to work.
Thanks in advance
Jennifer
Logfile of HijackThis v1.97.7
Scan saved at 11:33:37 AM, on 4/15/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\S3apphk.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
c:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Owner\Desktop\Jennifers\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL =
http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL =
http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://www.i--search.com/ie/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.rr.com/v5/home/0,1793,32,00.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://www.i--search.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://www.i--search.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
http://www.i--search.com/ie/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;localhost;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\ycomp5_1_6_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [S3apphk] S3apphk.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NAV Agent] c:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [EPSON Stylus C62 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0BIC1.EXE /P23 "EPSON Stylus C62 Series" /O6 "USB001" /M "Stylus C62"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [SystemSearch] REGEDIT.EXE -s C:/WINDOWS/sys.reg
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: MktBrowser (HKLM)
O9 - Extra 'Tools' menuitem: MarketBrowser (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
O16 - DPF: DigiChat Applet -
http://fanclubchat.musictoday.com/DigiChat/DigiClasses/Client_IE.cab
O16 - DPF: JT's Blocks -
http://download.games.yahoo.com/games/clients/y/blt1_x.cab
O16 - DPF: Toki Toki Boom -
http://download.games.yahoo.com/games/clients/y/vtm_x.cab
O16 - DPF: Yahoo! Dice -
http://download.games.yahoo.com/games/clients/y/dct2_x.cab
O16 - DPF: Yahoo! Pool 2 -
http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_1.ocx
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) -
http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) -
http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) -
http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) -
http://cdn.digitalcity.com/_media/dalaillama/ampx.cab