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For the last week or so, I've been getting this sudden problem of being locked out of the drawing social site, iScribble.net
I used to like going on there once in a while to doodle with friends, but since the start of the new year I've been unable to get past the log-in window. After putting in my username and password, the Flash-based site gets stuck trying to make contact and eventually pops up a message:
"Could not log in: Error #2048"

According to the contact on iScribble, this is something to do with a security issue, but it's not just something on my computer as I couldn't access the board from Dad's system either (we share the same LAN and BT Home Hub router)
It's certainly not my personal account either, as a trusted friend of mine was able to log in from her computer, using a temporary password that I gave her to test it with.
Seems to be only our network that can't get in, as everybody else I know seems able to reach iScribble.

It appears that there's something wrong beyond our own systems - possibly with the network itself - but I have no idea where the problem lies.
All the iScribble help contact could suggest was trying "tracert" and looking into an alternative DNS, such as Google's Public DNS or OpenDNS. But I don't really understand how any of this works.

I have tried the TraceRT in a Command Prompt, and it seems to get stuck halfway without ever completing the trace... now that can't be good either. I have attached a screenshot of the Prompt window to show the path the Trace Route took. It's always the same route every time, and it always gets no further than this last IP, 146.228.2.126
What does this tell us? Anything at all?
 

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· Retired Moderator Retired Malware Specialist
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56,593 Posts
reboot your BT home hub and your computer
That will give you a new IP address
It is extremely common for BT customers to get locked out of sites where a previous user of the IP did something wrong
BT use dynamic IP numbers which change frequently. Sometimes twice a day, sometimes once a month

I get frequent problems on lots of log in sites and the simplest cure is always shut down computer. Reset home hub & 9 times out of 10 it cures it
 
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