Is this the method you used?
Reset a forgotten Microsoft account password - Microsoft Support
Reset a forgotten Microsoft account password - Microsoft Support
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Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
Can't log into Dell laptop that I forgot password for
Hi, I have Dell laptop that I forgot the password for. I went and updated the password for the email account that I use to log into the MS online account. But when I use the new password to try to login into the laptop I get this error message: your device is offline. Please sign in with the last password used on this device. The device is connected to the internet.
What am I doing wrong?
Thanks in advance.
What am I doing wrong?
Thanks in advance.
1 - 12 of 12 Posts
Hey, yes, I believe that is the method I've been trying...Is this the method you used?
Reset a forgotten Microsoft account password - Microsoft Support
Microsoft helper tool
Contact - Microsoft Support
Contact - Microsoft Support
Reboot your router and see if you encounter the same error message. Often, it comes down to there being no Internet connectivity to the computer. Rebooting the router fixes the problem in many cases. This is especially true if other devices can connect to the Internet through the router.
I tried this but I'm stuck in a loop of resetting password.Microsoft helper tool
Contact - Microsoft Support
Reboot your router and see if you encounter the same error message. Often, it comes down to there being no Internet connectivity to the computer. Rebooting the router fixes the problem in many cases. This is especially true if other devices can connect to the Internet through the router.
I can try this but it seems to be connected to the wireReboot your router and see if you encounter the same error message. Often, it comes down to there being no Internet connectivity to the computer. Rebooting the router fixes the problem in many cases. This is especially true if other devices can connect to the Internet through the router.
Shouldn't I be able to plug into the ethernet? The wireless seems ok it. I will try ethernet.Reboot your router and see if you encounter the same error message. Often, it comes down to there being no Internet connectivity to the computer. Rebooting the router fixes the problem in many cases. This is especially true if other devices can connect to the Internet through the router.
I wonder if it's possible to reset from another computer?
Thank you so much but I have fixed it by factory reset. I loosely followed the directions here:
I just kept trying Shift + Restart on the sign in screen till I got the blue screens where it let me factory reset it.
I won't be using MS logins anymore after the drama of getting locked out. I went back to just a user name and password. I don't know what the difference is.
The difference is that you need an MS Account to use some Windows Apps and go to the MS Store.
Thanks for letting me know the difference.The difference is that you need an MS Account to use some Windows Apps and go to the MS Store.
This might be good for you
support.microsoft.com
Create a password reset disk for a local account in Windows - Microsoft Support
Learn how to create a password reset disk for a local account in Windows 10 and Windows 11.
support.microsoft.com
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Tech Support Guy
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