Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

Can't install a modem in XP

710 Views 4 Replies 2 Participants Last post by Panaya, Dec 3, 2001

Panaya

Discussion Starter · Dec 1, 2001

I upgraded to XP-pro from 2000. When I went to use my dial-up, I found that no modem was installed. So I tried to install it and received this error message:
'The feature you are trying to use is on a network resource that is unavailable.'
I also discovered that the installation ISScript.Msi is missing.

Any ideas?

Save

Status: Not open for further replies.

1 - 5 of 5 Posts

eddie5659

· #2 · Dec 2, 2001

Hiya and welcome

Can you tell us the name of your modem? It may need upgraded drivers.

Regards

eddie

Save

Panaya

Discussion Starter · #3 · Dec 2, 2001

Thanks Eddie.

It's a Creative modem. I had the upgraded drivers.

I went ahead and did a clean install of XP. The modem installed perfectly. I've also noticed many features unavailable on the upgrade. Now I just have the painful process of re-installing, customizing, re-configuring........

Save

eddie5659

· #4 · Dec 2, 2001

Hiya

I've had a little scour around and somebody used a Windows Installer Cleanup Utility by Microsoft to do it.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q238413

It may remove a key in the registry. The one I think it removes is this:

[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\799411B8369C3D11BBD
A000CF495697A]

The reason why?

http://groups.google.com/groups?q=ISScript.Msi&hl=en&rnum=1&[email protected]

But try the program first.

Regards

eddie

See less See more

Save

Panaya

Discussion Starter · #5 · Dec 3, 2001

Thanks, I'll try it.

Save

1 - 5 of 5 Posts

Status: Not open for further replies.

Top Contributors this Month