Hi, DJDipstick.
Welcome to Tech Support Guy Forums.
Please, download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
NOTES:
1. Do not run any tool unless instructed to do so. Also, do not uninstall or install any software during the proceedure, unless I ask you to do so.
2. Always ask before act. Do not continue if you are not sure, or if something unexpected happens.
3. I am still in training and my fixes have to be approved by my instructor, so there may be a slight delay in my replies. Look at it as a good thing though, since you will have two people looking at your problem.
Welcome to Tech Support Guy Forums.
Please, download Farbar Recovery Scan Tool and save it to your desktop. --> IMPORTANT
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button and wait for a while.
- The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt. Please copy and paste the content of these two logs in your next reply.
NOTES:
1. Do not run any tool unless instructed to do so. Also, do not uninstall or install any software during the proceedure, unless I ask you to do so.
2. Always ask before act. Do not continue if you are not sure, or if something unexpected happens.
3. I am still in training and my fixes have to be approved by my instructor, so there may be a slight delay in my replies. Look at it as a good thing though, since you will have two people looking at your problem.
