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Can't connect to PC on same office network

543 Views 1 Reply 2 Participants Last post by  naresh498
Hello Tech gurus

In my office the printer is attached to a windows 7 desktop and I am using it trough my laptop (Windows 10). It was working just fine until recently. Now my laptop is unable to connect with Windows 7 desktop. I am unable to ping Windows 7 machine, on the other hand my laptop (Win 10) can be pinged from the desktop. The Desktop (Win 7) has all the necessary settings enabled for printer/file and networking sharing. I tried the solutions suggested on different posts, but problem still persists. Please help.

My Laptop's details
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8010 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
Hard Drives: C: 99 GB (24 GB Free); D: 39 GB (7 GB Free); E: 127 GB (35 GB Free); F: 118 GB (23 GB Free); G: 49 GB (8 GB Free);
Motherboard: Acer, EA50_HC_CR
Antivirus: Avast Antivirus, Enabled and Updated

Desktop (Win 7) with HP Laser Jet Printer
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3033 Mb
Graphics Card: Intel(R) G41 Express Chipset, 1292 Mb
Hard Drives: C: 48 GB (4 GB Free); D: 48 GB (10 GB Free); E: 51 GB (47 GB Free);
Motherboard: Intel Corporation, DG41RQ
Antivirus: 360 Total Security, Enabled and Updated
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Can you try disabling the windows/third party firewall on desktop for testing purpose, and then try pinging the desktop from laptop?
Can you also check if you can ping with ip but not host name?
you can find the ip of the desktop using command ipconfig from windows-search-cmd
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