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145 Posts
Discussion Starter · #1 ·
I posted some problems on this forum, then again on the virus and malware forum, but still have no responses. There are all of the requested logs from the steps I took earlier in those posts. My laptop (HP Pavilion 6000 running Vista Ultimate 64 bit) was working OK since that last post, but earlier today it started being sluggish, froze up, and won't boot up since I manually shut it down. I'm writing this from my husband's laptop. Here's what has been happening:

3 p.m. - forced shut down - used F8 to "start windows normally" - after 25 minutes it was still showing the green moving bar
3:25 - forced shutdown again - used F8 until it made a beeping sound each time I tapped it - just a gray screen - I repeated
this process twice
3:32 - forced shutdown again
3:34 - came back on - said "windows failed to start" - I clicked on "last known good configuration"
3:48 - green bar stuck - then started moving again - then stuck again - the blue disk light was on during this
4:03 - green bar stuck in different place - blue disk light off
4:08 - forced shutdown again
4:15 - turned back on - pressed F8 - chose safe mode with command prompt - loaded files until ...crcdisk.sys - still stuck
there at 4:20 and 4:26
4:32 - forced shutdown again
4:33 - turned on - gray screen - no blue disk light on - pressed F8 til it beeped - blue disk light on but nothing
4:35 - turned back on - pressed F8 til it beeped - chose safe mode - blue disk light on - said "loading windows files" at the
top, "please wait" at the bottom - blue disk light flashing - nothing but gray screen in between
4:50 - currently as I'm typing this it's stuck on the ...crcdisk.sys again

Can someone please help?!? Thanks!!

2,672 Posts
The most important thing on any computer is the data files. If you have important data files on this laptop then stop trying to fix the thing and concentrate on copying those files to another disk.

If you need help in doing this get back to the Forum and I or someone else will guide you through the process.


145 Posts
Discussion Starter · #3 ·
Thanks, Tabvla! I guess I do need help with the file copying, since I have no idea how to do that when I can't even get the computer to boot up in safe mode.

145 Posts
Discussion Starter · #4 ·
I just tried turning my laptop on again, this time trying the F10 key. I entered "diagnostics." It said the test would take 57 minutes, but in less than a minute, it said "1-04 fail." When I looked this up, hard drive failure was mentioned. I had a new hard drive put on last year in early November (2009). After the hard drive was replaced, the computer was still not working right. I took it back to the shop, where it sat for a week without being touched, and I was told the motherboard needed replacing. The motherboard was supposedly as expensive as just getting a new computer. I brought it home, ordered a Vista Recovery Disk, restored the OS, and the laptop had been working fine ever since then. Current problems began on New Year's Eve, but my laptop had been working normally since then, until this afternoon.

Needless to say, I am ready to tear my hair out!!

145 Posts
Discussion Starter · #5 ·
New DDS scan results:

DDS (Ver_10-12-12.02) - NTFS_AMD64
Run by Administrator at 19:39:24.70 on Thu 01/13/2011
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_21
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.1982.625 [GMT -5:00]

AV: AVG Anti-Virus Free *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Program Files (x86)\AVG\AVG9\avgchsva.exe
C:\Program Files (x86)\AVG\AVG9\avgrsa.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files (x86)\AVG\AVG9\avgnsa.exe
C:\Program Files (x86)\Hp\QuickPlay\QPService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\AVG\AVG9\avgtray.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
c:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files (x86)\AVG\AVG9\avgemc.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5GWRQ94S\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://
uSEARCH PAGE = hxxp://*
uSearch Bar = hxxp://*
uSearchMigratedDefaultURL = hxxp://{searchTerms}&ei=utf-8&fr=b1ie7
mStart Page = hxxp://
mDefault_Page_URL = hxxp://
uSearchURL,(Default) = hxxp://*
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - No File
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
BHO: Foxit Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Foxit Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\\GenericAskToolbar.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [SUPERAntiSpyware] C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [DW6] "C:\Program Files (x86)\The Weather Channel FW\Desktop\DesktopWeather.exe"
mRun: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles(x86)%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
DPF: {1C8066CB-47D0-4904-B982-6DB6B56D655A} - hxxp://
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} - hxxp://
DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} - hxxp://
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - C:\Program Files (x86)\SUPERAntiSpyware\SASSEH.DLL
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssiea.dll
BHO-X64: IESiteBlocker.NavFilter - No File
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg64.dll
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun-x64: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [HP Health Check Scheduler] C:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun-x64: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc64.dll,nvsvcStart
mRun-x64: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
mRun-x64: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
AppInit_DLLs-X64: avgrssta.dll

================= FIREFOX ===================

FF - ProfilePath - C:\Users\ADMINI~1\AppData\Roaming\Mozilla\Firefox\Profiles\mfogx6h9.default\
FF - prefs.js: - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://
FF - prefs.js: keyword.URL - hxxp://
FF - component: C:\Program Files (x86)\AVG\AVG9\Toolbar\Firefox\[email protected]\components\IGeared_tavgp_xputils2.dll
FF - component: C:\Program Files (x86)\AVG\AVG9\Toolbar\Firefox\[email protected]\components\IGeared_tavgp_xputils3.dll
FF - component: C:\Program Files (x86)\AVG\AVG9\Toolbar\Firefox\[email protected]\components\IGeared_tavgp_xputils35.dll
FF - component: C:\Program Files (x86)\AVG\AVG9\Toolbar\Firefox\[email protected]\components\xpavgtbapi.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleOneClick8.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npFoxitReaderPlugin.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: AVG Security Toolbar em:version= em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL= >: [email protected] - C:\Program Files (x86)\AVG\AVG9\Toolbar\Firefox\[email protected]
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Foxit Toolbar: [email protected] - %profile%\extensions\[email protected]

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2009-12-3 52856]
R1 AvgLdx64;AVG Free AVI Loader Driver x64;C:\Windows\System32\drivers\avgldx64.sys [2009-12-4 269904]
R1 AvgMfx64;AVG Free On-access Scanner Minifilter Driver x64;C:\Windows\System32\drivers\avgmfx64.sys [2009-12-4 35536]
R1 AvgTdiA;AVG Free Network Redirector x64;C:\Windows\System32\drivers\avgtdia.sys [2009-12-4 317520]
R2 avg9emc;AVG Free E-mail Scanner;C:\Program Files (x86)\AVG\AVG9\avgemc.exe [2010-7-16 921952]
R2 avg9wd;AVG Free WatchDog;C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe [2010-7-16 308136]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\System32\drivers\CAXHWAZL.sys [2006-10-18 296448]
S1 SASDIFSV;SASDIFSV;C:\Program Files (x86)\SUPERAntiSpyware\sasdifsv.sys [2010-2-17 12872]
S1 SASKUTIL;SASKUTIL;C:\Program Files (x86)\SUPERAntiSpyware\SASKUTIL.SYS [2010-4-27 67656]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-12-18 136176]
S2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-12-4 1153368]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;C:\Program Files (x86)\AVG\AVG9\Toolbar\ToolbarBroker.exe [2010-10-26 517448]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2009-12-17 19968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-12-14 93184]

=============== Created Last 30 ================

2011-01-11 07:51:50 8199504 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{B3D26E82-2A4D-42CB-8D73-0C3E3010BFDA}\mpengine.dll
2011-01-10 13:26:45 331776 ------w- C:\Windows\SysWow64\TwcToolbarIe7.dll
2011-01-10 13:17:24 -------- d-----w- C:\Users\ADMINI~1\AppData\Local\The Weather Channel
2010-12-15 08:04:51 -------- d-----w- C:\7cee18796d5ad01e591da3f0c2

==================== Find3M ====================

2010-12-28 15:26:13 462848 ----a-w- C:\Windows\System32\odbc32.dll
2010-12-28 14:57:35 409600 ----a-w- C:\Windows\SysWow64\odbc32.dll
2010-12-14 16:20:18 1251840 ----a-w- C:\Windows\System32\sdclt.exe
2010-11-06 11:10:13 357376 ----a-w- C:\Windows\SysWow64\taskschd.dll
2010-11-06 11:10:13 270336 ----a-w- C:\Windows\SysWow64\taskcomp.dll
2010-11-06 04:35:53 499712 ----a-w- C:\Windows\System32\wmicmiplugin.dll
2010-11-06 04:35:30 655872 ----a-w- C:\Windows\System32\taskschd.dll
2010-11-06 04:35:30 410112 ----a-w- C:\Windows\System32\taskcomp.dll
2010-11-06 04:35:16 854528 ----a-w- C:\Windows\System32\schedsvc.dll
2010-11-05 00:53:47 171520 ----a-w- C:\Windows\SysWow64\taskeng.exe
2010-11-04 21:16:05 267776 ----a-w- C:\Windows\System32\taskeng.exe
2010-10-28 15:18:38 48128 ----a-w- C:\Windows\System32\atmlib.dll
2010-10-28 15:02:24 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2010-10-28 13:23:39 367104 ----a-w- C:\Windows\System32\atmfd.dll
2010-10-28 13:17:36 2048 ----a-w- C:\Windows\System32\tzres.dll
2010-10-28 13:03:07 292352 ----a-w- C:\Windows\SysWow64\atmfd.dll
2010-10-28 12:56:58 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2010-10-20 18:25:57 1032704 ----a-w- C:\Windows\System32\wininet.dll
2010-10-20 18:19:25 86528 ----a-w- C:\Windows\System32\ieencode.dll
2010-10-20 17:45:29 833024 ----a-w- C:\Windows\SysWow64\wininet.dll
2010-10-20 17:41:28 78336 ----a-w- C:\Windows\SysWow64\ieencode.dll
2010-10-20 16:48:16 485376 ----a-w- C:\Windows\System32\html.iec
2010-10-20 16:17:46 1383424 ----a-w- C:\Windows\System32\mshtml.tlb
2010-10-20 16:16:50 389632 ----a-w- C:\Windows\SysWow64\html.iec
2010-10-20 15:51:56 1383424 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2010-10-19 15:41:44 270720 ------w- C:\Windows\System32\MpSigStub.exe
2010-10-18 14:25:55 87552 ----a-w- C:\Windows\System32\consent.exe
2010-10-18 14:20:48 2751488 ----a-w- C:\Windows\System32\win32k.sys

============= FINISH: 19:40:48.35 ===============

2,672 Posts
I am going to repeat what I wrote previously. If the data files on the computer are important to you then STOP trying to fix it and concentrate on copying those files to another computer.

You need to follow these basic steps: -

1. Find another computer with enough free disk space to where you can copy the data files. You should NEVER fill a hard disk. There should always be at least 15% free disk space.

2. Remove the hard disk from the laptop. How you do this depends on the laptop. Some laptops have a simple push-button on the side which will simply pop the disk out. Other laptops need the bottom plate to be removed. On almost all laptops it is a fairly easy, non-technical job.

3. Beg, steal, borrow or buy a SATA to USB patch cable. These are not expensive and can be obtained at any computer shop or online at Amazon (see attached image for an example).

4. Using the cable connect the disk to the other computer.

5. DON'T backup the data files. It is much better to COPY them over. This takes more space but is a much simpler process.

Once you have done the above we can then try to fix your laptop.



145 Posts
Discussion Starter · #7 ·
Thanks again, Tabvla! I didn't know there was a cable for SATA to USB. Good to know!

After letting things be for a while last night, I was able to run a CHKDSK in safe mode, following which the computer booted up. I uninstalled 3 recently added downloads, the Weather Channel Desktop and Toolbar and Google SketchUp8. Then ran a complete scan of MWBAM, which found nothing.

Things are working normally today so far. I remembered that I had previously copied my documents to a thumb drive, so since things were working okay this morning, I saved everything more recent, plus all of my photos, to the thumb drive. I just did a system performance report and read everything thoroughly, but according to the report, everything checked out. I'm baffled by the problems of yesterday and New Year's Eve.

Again, thanks for your help!

2,672 Posts
Now that you are sure that you have copies of all your important data files we can discuss the laptop problem.

There were 2 major issues with the HP Pavilion 6000 series. The first was that the Graphics Chip seriously overheated. You could build a small house with the number of HPP 6000's that have died due to an overheating chip. The second problem was that the quality of the hard disk varied from average to awful. You could build a garage to your little house with dead HPP 6000 hard disks.

I assume that your machine is about 4 years old which may mean that the hard disk is thinking about a retirement home.

Suggest that you regularly make copies of your important data files and just wait for the machine to die at sometime in the future.


145 Posts
Discussion Starter · #9 ·
Tabvla, I will remember to back up files regularly. I did have the hard drive replaced last year (Nov. 2009), but continued to experience problems until I re-installed the OS. Had not had any further concerns since the reinstall in Dec. 2009. I'm not sure what kind of hard drive they replaced the original with; will see if I can find the paperwork. Thanks again!

525 Posts
Here is a link to; Everest Home Edition (CLEAN FreeWare)

Download, install, and run Everest on this machine. Once it's finished loading and is running, click the + sign next to;

Storage. Click on Physical Drives. Post the information listed for your drive(s).

Post that information.

145 Posts
Discussion Starter · #11 ·
Thanks, Dan! Here is the information:

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Report Type Quick Report
Computer DIANA (Diana and Barry)
Generator Administrator
Operating System Microsoft Windows Vista Media Center Edition 6.0.6001 (WinVista Beta)
Date 2011-01-14
Time 14:12

--------[ Physical Drives ]---------------------------------------------------------------------------------------------

[ Drive #1 - ST925041 0AS SCSI Disk Device (232 GB) ]

#1 (Active) NTFS C: 0 MB 238473 MB

525 Posts
It's a Seagate hard disk.
Model #: ST925041 0AS SCSI Disk (232 GB)

* You might want to edit your last post as all that info isn't required. Delete from:

--------[ Debug - PCI ]- to the end.
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