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Canon MG2550S Driver Issue

138 Views 0 Replies 1 Participant Last post by  JamesCRocks
Hi,

I have a weird issue with a client's old all-in-one printer following a rebuild. The current OS is Windows 10 Home, 64 bit, latest version and the machine is a Lenovo laptop with an i3 and 4Gb memory. I failed to check whether the original OS was 32 bit or 64 as the machine was almost unusable, so that might be a factor.

When I plugged the printer in, Windows immediately detected it with no issues (checked as working). However, when I tried to instal the latest Lenovo drivers (which my client wanted because it had an easy-to-use utility that she was familiar with) the install locked and kept "dropping" the USB connection which was really odd because the Windows software could still use it so it had to be connected.

I can't see how it can be a hardware error (as the install suggests) and reckon it has to be a problem with the driver. I tried an earlier version of the driver with the same issue.

Any ideas appreciated.

James
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