I am trying to help out a neighbor today who has computer related problems. He boots up his computer, to go to the screen where it gives him 5 choices to start his computer: start windows normally, safe mode, safe mode with command prompt, last good known configuration, etc. No matter which one he chooses though, they all give him the same result. He sees the windows logo with the bars loading up XP but shortly after that he gets a Blue Screen of Death for about a second (not long enough for me to see the error), then it goes back to the Boot options I listed above.
Not exactly sure where to go when I am trying to help him at the moment. Usually, I can get the BSOD error and go from there, but this time I'm stuck because I can't see the error in time. At the moment, I have limited computer specs. from him (pretty sure its a dell) but other than that, not much else.
If you need more information, ask, he really needs help so please whoever can, contribute. Thanks!
Not exactly sure where to go when I am trying to help him at the moment. Usually, I can get the BSOD error and go from there, but this time I'm stuck because I can't see the error in time. At the moment, I have limited computer specs. from him (pretty sure its a dell) but other than that, not much else.
If you need more information, ask, he really needs help so please whoever can, contribute. Thanks!
