Can not log in to my Netgear Nighthawk router.

Moab762 · Jun 3, 2022

I have a Netgear Nighthawk AC1750 Smart WiFi Router (R6700v3). Lately different devices in the house have started losing or getting poor internet. I often have to reboot the ATT Fiber Optic modem and the Netgear router. I also was getting a red light on number 1. So I moved the router to atop a shelf. Almost at ceiling height. For better transmission. (That's what Netgears documention called for.). I have not noticed anymore red light on number 1. But I'm still having to reboot occassionally. I'd like to check the settings and update the firmware. But I've owned it for a year. SO support is dead.

I can not seem to log in to the router from a browser or from the Netgear app. The Netgear app says there is no internet connection. When I have multiple devices in my home using the same wifi connection running fine at the moment. When I try to log into the various IP addresses in chrome it times out. I even tried logging into my IPv4 Addresses. And those time out as well.

Netgear documentation is as follows:

"To log in to your NETGEAR router with the Nighthawk app:

To see if your router supports access from the Nighthawk app, see Which products support the NETGEAR Nighthawk app?.

Download the Nighthawk app at nighthawk-app.com.
Make sure that your mobile device is connected to your NETGEAR router's WiFi network.
Launch the Nighthawk app and log in with your NETGEAR account.

To log in to your NETGEAR router with a web browser:

Launch a web browser from a device that is connected to your router's network.
Enter routerlogin.net or http://192.168.1.1 in the address bar.
The router login window displays.
Enter the router admin user name and password.
The user name is admin. The password is the one that you specified during setup. The user name and password are case-sensitive.
If you forgot your admin password, see How do I recover my NETGEAR admin password?.
The BASIC Home page or Dashboard displays."

****None of this works. Any advice?****

(Lastly, does anyone have any review sites for cheapest computer tech support? I tried googling this for 45 minutes. And finally gave up and decided to just post here. I would obviously much rather fix my issue here. But worst case scenario I would buy one time tech support. If it wasn't $50.)

PeterOz · Jun 3, 2022

Nighthawk make more then 1 router
a model number would help.
open a cmd prompt
Either type or copy and paste what is in Blue. What is in Red is what you do e.g Enter (Press the Enter key)

ipconfig /all >"%userprofile%\desktop\ipconfig.txt" Enter

This should put a text file on your desktop. Please attach the file in your reply.

Digerati · Jun 3, 2022

PeterOz said:
Nighthawk make more then 1 router
a model number would help.

Ummm, you must be a speed reader and zipped right past the first sentence in his post where he started with,

Moab762 said:
I have a Netgear Nighthawk AC1750 Smart WiFi Router (R6700v3).

@Moab762 - The ipconfig /all command above will provide a wealth of information, for sure. But just ipconfig from a command prompt will provide a much abbreviated report and include the Default Gateway IP address. This is the router's IP address. By default, it should be 192.168.1.1 as you indicated above. But if there was a conflict some time in the past, it could have changed to something else, such a 10.0.0.1 or something else.

That Default Gateway address is what you should use to try to log into your Netgear.

Are you sure you have the correct "password"? Note that is NOT the same as the "passphrase"! The password is what you use to access the router's admin menu. The passphrase is what wireless devices use to connect to your wifi network.

Also, understand that Ethernet cables (and their connectors) are very cheap, fragile, easily damaged but critical network devices. I would swap cables between the router and your modem - for starters. Also check the cable connection going into your modem from the ISP to make sure it is tight and secure.

And speaking of Ethernet, have you tried logging into the router with a computer that is connected to it by Ethernet instead of wifi?

You say this problem started recently - any new changes in the home? Other nearby electronics (refrigerators, TV, AC units, microwave ovens, etc.) can block or interfere with wifi performance.

As for tech support - we don't even know what part of the world you live in, let alone which city. But if rebooting your modem clears the problem (at least for awhile), and if a new cable does not resolve your problems, I recommend you contact your ISP. If the problem is on their end, it should be free.

renegade600 · Jun 4, 2022

how long have you had att fiber? If it is a recent thing, did you start having problems around the same time you got it? I had similar issues when my carrier recently upgraded their system to fiber. For a while there I had to power cycle my nighthawk router daily. Has since gotten a lot better on its own. Might want to contact att had have them check the lines. Could be issues with them.

Forgot to mention, before the fiber upgrade, I received an email from the carrier that while they were working on installing it, there would times where I would have to power cycle both the modem and router. If att is still working on their fiber lines in your area, that could be the cause.

Digerati · Jun 4, 2022

LOL

Well, there's a reason I don't like to assume - it often comes back around and bites me in the rear.

I did see it said ATT, but noticed it said "ATT modem" - as in a device branded by ATT. And while maybe I could have assumed that meant the US, I will point out that AT&T is big in Asia Pacific with a big regional HQ in Hong Kong. They also operate widely throughout Europe, Mexico and Canada and dozens of other countries.

I hope you can still sit down.

Can not log in to my Netgear Nighthawk router.

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