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Discussion Starter · #1 ·
Hi. I'm at my wits end on this one. i've had the same scanner/printer (HP) and the same camera (kodak easy share) for at long time without this problem. I went camping over the weekend. last week everything worked fine. but when i got home and put the camera on the dock and hit the little button... nothing happened. i unplugged it, rebooted, and tried again... still nothing. now i've noticed the printer/scanner doesnt seem to work either. both have power. both seem ok as far as everything else, but the computer doesnt recognize them. i'm running windows xp and a few weeks ago i switched my browser to google chrome (not sure if that matters). i went into device manager and tried to update drivers... but there is nothing there for cameras and scanners. in the control panel, the cameras and scanners folder is empty. the wizard doesnt list very many and my models are not on there. if anyone knows any kind of fix for this, please help and thanks in advance!
 

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Hi. I'm at my wits end on this one. i've had the same scanner/printer (HP) and the same camera (kodak easy share) for at long time without this problem. I went camping over the weekend. last week everything worked fine. but when i got home and put the camera on the dock and hit the little button... nothing happened. i unplugged it, rebooted, and tried again... still nothing. now i've noticed the printer/scanner doesnt seem to work either. both have power. both seem ok as far as everything else, but the computer doesnt recognize them. i'm running windows xp and a few weeks ago i switched my browser to google chrome (not sure if that matters). i went into device manager and tried to update drivers... but there is nothing there for cameras and scanners. in the control panel, the cameras and scanners folder is empty. the wizard doesnt list very many and my models are not on there. if anyone knows any kind of fix for this, please help and thanks in advance!
...if this will help...but first, when you came home from camping..were there any indications of a power outage in your home?

If I were you, before I started messing around with any driver upload/downloads, or setting changes..( since you have already tried all the tips from rootbears links at MS)..

why not try a simple system restore on your computer, back to a day/date that you are sure the camera/scanner were working. Try to pick the most recient/newest restore point that you can remember all your hardware working. I doubt that google chrome has anything to do with this problem, since after installing it, your camera and scanner still worked properly.

Best of luck!!
 

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Un-install any software for the device(s) and re-install.

*Note that HP printers are usually started with software installation and connect the device when informed it is ready for it.
 

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Discussion Starter · #9 ·
i've tried all that and no luck yet... could it be this software distribution update i've been seeing complaints about? if it is.. how do i get rid of it?
 

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i've tried all that and no luck yet... could it be this software distribution update i've been seeing complaints about? if it is.. how do i get rid of it?
I am not sure what you are referring to, but if you have done updates between when it was working and now, it could very well be one of the updates.
 

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Discussion Starter · #11 ·
well i dont do the updates... it does them automatically. i just really really need to get this fixed. i've tried everything. does anybody have any more suggestions???? please?
 

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Un-install the updates that happened between working and not working.

It gives date of update install.

Control Panel> Add/Remove Programs

Click box in upper right to show updates.
 

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Discussion Starter · #13 ·
there are a LOT of updates in there... how do i know which one it is ... i dont know enough about this stuff and i dont wanna delete anything important :(
 

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Look at the dates.

You only want to un-install the recent ones since problem started.

You can either un-install one at a time and test for functionality of devices, or un-install all and re-install one at a time until one breaks functionality again and you will have your culprit and can re-install the others except that one(after un-installing it again).
 

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Discussion Starter · #15 ·
ok... tried doing that... but now nothings fixed and its worse... half the web pages i try to open cant be found :( just curious... but are u just guessing? cause it feels like things are getting screwier than they were :( dont take offense... i came here cause the people here have always helped... but it just seems now like u might be guessing. if anybody out there knows for sure how to find my problem before things get worse and worse, please please let me know
 

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ok... tried doing that... but now nothings fixed and its worse... half the web pages i try to open cant be found :( just curious... but are u just guessing? cause it feels like things are getting screwier than they were :( dont take offense... i came here cause the people here have always helped... but it just seems now like u might be guessing. if anybody out there knows for sure how to find my problem before things get worse and worse, please please let me know
Maybe you should post a HijackThis log in the security forum.

You can re-install any updates you have un-installed.

Everything is a guess when working via internet. Even in person. The other day a friend told me they made no changes to set-up and yet now can't connect to internet. Turns out she had rewired her set-up and had internet line going through phone filter. No changes though. :rolleyes: Troubleshooting is troublesome without all pertinent information.

Any other changes to system you can think of? Use a registry cleaner? New software etc...

If it was me, not telling you to do this, I'd re-install the OS.

I'll bow out now, all out of guesses.

Good luck! :)
 

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Discussion Starter · #17 ·
i've actually considered doing a full factory reset... but i have soooo much on here i'd have to redo... but this isnt my only issue lately either... my autoplay doesnt work at all... half the time it doesnt seem to believe i have a SD card in the reader. its like my machine has become possessed lol. i dunno... maybe it is time to try that :( i just oh so hate to... but i guess sometimes u gotta huh lol. thanks for trying and the suggestions tho
 

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i've actually considered doing a full factory reset... but i have soooo much on here i'd have to redo... but this isnt my only issue lately either... my autoplay doesnt work at all... half the time it doesnt seem to believe i have a SD card in the reader. its like my machine has become possessed lol. i dunno... maybe it is time to try that :( i just oh so hate to... but i guess sometimes u gotta huh lol. thanks for trying and the suggestions tho
Then go to the security forums and post HJT log as I mentioned, because with this new added info, I suspect trouble with virus/malware.

Read stickies at top of forum.
http://forums.techguy.org/54-malware-removal-hijackthis-logs/
 

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Discussion Starter · #19 ·
looks like i'm gonna have to delve deeper into the rabbit hole... even after a full factory reset... it still cant find my hardware :( over to security section i go... thanks for the help
 

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looks like i'm gonna have to delve deeper into the rabbit hole... even after a full factory reset... it still cant find my hardware :( over to security section i go... thanks for the help
No problem. Good luck with that. :up:

Guess I should have said earlier, destructive recovery, which formats the disc as well. Not many bad guys can survive that, if any. :)
 
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