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Buying from third party seller with upgrades!!

14K views 18 replies 7 participants last post by  Stephank  
#1 ·
I know we have plenty hardware wizards here. I don't have any problem with my pcs.
I need some advice.

I am in need of a new budget laptop. Looking around (pretty much only Amazon, Costco,Bestbuy,Newegg) for a decent laptop for my needs. Nothing fancy. I don't need a state of the art gorgeous machine that will cost a lot.

Yes, I know the basic rule, the cheaper you get, the more likely things fall apart!
Here's the question:

Amazon is selling a lot of laptops modified/upgraded by third party sellers. Some of these laptops are shipped directly from Amazon warehouses. Obviously, these laptops' seals are broken to increase RAM and/or SSD.

I am wondering if manufacturers claim this action will cause them to avoid warranty. (3 months? 6? I am not sure.)

I looked at a particular model (Acer) at Amazon. The seller changed RAM to 20 GB and SSD to 512 GB. It is only $469.
Apparently, this seller is still making money on it. I don't know how!!

Do you thing new parts (ram and ssd) are the cheapest and low quality compared to what the manufacturers used at the factory?
I sent email to seller thru Amazon. (Amazing Warehouse deals). They claim what they do won't avoid manufacturer warranty.

(Their exact words: Upgrade RAM and Hard drive won't void the manufacturer warranty. You may search "upgrade RAM warranty" or "upgrade SSD warranty" on google and lots of results can confirm that. We also offer the one year warranty on the upgraded RAM and SSD. )

I checked the customers reviews on this particular seller. Just like any product, some claim it is wonderful and some others claim returning the item back to seller is a nightmare!

This is a Prime item, meaning Amazon will take it back within 15 days (my memory is not clear.)

What are your thoughts? Am I rolling the dice or fussing too much over such inexpensive item?

Here's the link:

 
#2 ·
Warranties are between the original purchaser and the manufacturer.

Not all companies have the same policies when it comes to upgrading hardware, simple reason for this, many but not all modern notebooks have service hatches for upgrading the RAM, this allows the end user to upgrade the RAM without having to open up the laptop.

Not so many notebooks have such an option for upgrading an SSD or HDD.

Warranties are not as rule transferable, again there will be some that may be, these would cost extra at the time of purchase.

Any warranty would be between yourself and the seller of the notebook.

Do you thing new parts (ram and ssd) are the cheapest and low quality compared to what the manufacturers used at the factory?
Not possible to say, never seen an OEM computer for sale yet that advertised the brand of RAM or storage device, high end desktops may on occasion mention the brand of storage device but as a rule such information is only available on sites which allow you to pre purchase upgrades.

What are your thoughts? Am I rolling the dice or fussing too much over such inexpensive item?
First thoughts are what the main use of the computer will be, if only browsing and sending emails etc you would be far better off with less RAM and more storage capacity, 2 Xs 8GB sticks of RAM to make sure that you benefit from having the speed that dual channel will give you and a 1TB SSD for Windows and storage, I mention the two separately because that's what I would do, partition the drive so that Windows was on one partition and your personal data was on the other, 250GB for Windows the rest for data.
 
#3 ·
This is not an endorsement but

From the amazon link you provided > eligible for return/replacement/refund within 30days and free amazon support for 90days
 
#4 ·
Lot of contradictory information at that link, see the below;

Warranty & Support
Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase.
New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here
+ see info here
 
#5 ·
Any brick and mortar stores near you?
I bought a cheap Acer laptop from Target in 2011 (not online). My husband uses it daily. It is slow because it has a crappy CPU but since he surfs while he watches tv, he doesn't mind the slowness.
I'm currently using a different but still cheap Acer laptop purchased in 2013 again from a B&M Target store. I use this daily.

Don't be scared of cheap Acer laptops. Read reviews on a model before you buy. Some models are more prone to failures than others.

Outline what you plan to use the laptop for.

We are two senior citizens and not hard on computers - no kids nor grandkids to mess with them. Basically we do email, surf and watch some YouTube videos. I play games (not online) that don't demand a great video card. I also download and read docx files and convert them to pdf to archive. I work on an excel db from time to time but I don't have Office installed. I use a free Office type program that I've only installed the document and database parts of.
 
#6 ·
Unless (for that link) Acer is refurbishing machines and selling them online, I would not go for any of them. In fact, I think that it's misleading where they say 'visit the Acer Store'. More than likely it's not actual Acer.

I looked at a particular model (Acer) at Amazon. The seller changed RAM to 20 GB and SSD to 512 GB. It is only $469.
Apparently, this seller is still making money on it. I don't know how!!
More than likely it's from liquidation stock or machines returned to stores that they buy for bulk / cheap. Or it has come from a different region.

Do you thing new parts (ram and ssd) are the cheapest and low quality compared to what the manufacturers used at the factory?
I sent email to seller thru Amazon. (Amazing Warehouse deals). They claim what they do won't avoid manufacturer warranty.
I guess it depends. If the parts are not from Acer then any problems that are affected by a 3rd party device then Acer will not help. If you do go this route, you can always check the serial number when you get it on the manufacturers site and see what the warranty is. My guess it's already expired (that link shows 2022 model) or will be expiring.
 
#7 ·
Thanks everybody for your precious time. I sure appreciate it. Very good information.

I hesitated buying that cheap laptop. Not because it is Acer brand. A good friend owns and he loves his!!
I noticed a deal on pcworld.com. I liked what I saw. I bought my current ASUS brand laptop from Newegg 10 years ago. It works fine, getting little bit slow. I checked the same model at Amazon. it is $74.33 cheaper at Newegg.

I bought it!! 512 GB SSD is enough for my needs. It is coming tomorrow with free UPS shipping.




 
#9 ·
I am learning how to split SSD this morning.
There are a few advantages with partitioning large-capacity HDDs as data is stored in concentric rings on physical platters and is read by moving a physical read/write head on an arm like a record player. However, few of these reasons apply to SSDs with their electronic random data access. Unless you have a huge SSD and are setting it up too boot multiple operating systems then there is really no good reason to partition a SSD. In fact, it may limit what Windows needs to do if the Windows partition is too small too small or waste capacity of the programs and data partition if it's too large. I'd revert things to the way they came, especially while the system is still under warranty.
 
#10 ·
I wouldn't trust amazon for brand named computers. your best bet would be brick/mortar store or a reputable company like Newegg. Or even their own site (acer, dell, etc) . Hopefully there are no deals on MLK day that would make them cheaper! :D
 
#11 ·
New computers or parts are just as good purchased from Amazon as Newegg. My current build was purchased entirely off Amazon because I had free 2-day shipping with Prime. The parts, ordered two days before Christmas, all arrived Christmas Eve!

Where you may run into trouble with Amazon is with third-party sellers. Third-party sellers on Amazon are the same as sellers on eBay -- it's up to you to vet them. However, Newegg does this too.

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#14 · (Edited)
Thanks to you both.

I have two questions: (Still finding web sites and learning as much as I can)

1- I partitioned 512 GB SSD. It came with only 1 drive, OS (C) I shrank that to about 160 GB for future Windows updates.
Created 2 drives, D and E. D is about 120 GB for files, pictures, etc. E is for programs, 200 GB. Numbers might be slightly off. I can't remember. I am typing this on my Chromebook.

Most programs (generally free ones downloaded from Internet) give me a choice during installation. I am able to change it from default (C) to E. No problem. Few installs right away in C drive!. This kind of kills the purpose. When I check system/storage I see all the app listed. When I click the three dots next to app (hoping I can move them from C to E) the first option (Modify) is greyed out! The second (uninstall) is not.

Am I stuck with these programs being in C drive? For the time being, I don't mind. I just don't want to see this often in the future.

2- Am I going to be able to resize the space with these 2 drives in the future if I need to?
Is it possible to get rid of D and E drive and keep everything in C drive?

Thank you. The new machine is a monster by the way. Very pleased so far. Incredibly quiet compared to my wife's HP with SSD she purchased 1,5 years ago. :giggle:
 
#16 ·
I partitioned 512 GB SSD.
Greyed-out partitions in Disk Manager can be un-greyed with Diskpart but if you are inexperienced using Diskpart I'd just leave things alone, especially if you have already installed applications to a new partition. Removing the apps partition will erase all data on it. It will also leave your Registry a mess as Windows will still assume that programs are installed there unless you uninstall them first.

Most applications default to installing on the same drive that Windows is on as well and also using it for their data. You can install an app on drive D: and then have it save its data to drive E: but this can get complicated. Windows is going to save a lot of the information regarding the application on drive C: within its own folder structure too. So now you have a single application's data program files, and system information spread out over three partitions.

It's not the ideal situation as you are probably losing some usable drive space in that Windows partition and you may find your applications partition soon filling up but you may just have to live with it. Note that you have to be really careful with Diskpart as there are hidden partitions that Windows uses too and you can easily render your system un-bootable if you issue the wrong command.
 
#15 ·
While waiting responses here I found this article. It could be helpfull to those who are following this thread.

It is telling me that erasing partitions will wipe out data. My understanding is using Disk Management tool is easier for inexperienced people like myself, and Diskpart command is for experts.

 
#18 ·
I would stick to buying computer products from sellers that are not third-party sellers when purchasing them from Amazon. There is greater certainty the warranty will be as if it was purchased from a retailer selling products with warranty coming from the factory. Also, there are less chances of the laptop in your mind you want to purchase having being tampered with before shipment. Another thing is, there are less chances of scams by direct sellers of laptops.