[stuartlemora]

Had the BT Home Hub for less than a week now and was working fine until now. I have a desktop and laptop connected via ethernet ,both of which connect to the internet fine, and a desktop connected via USB. The taskbar shows that it is connected to the hub but it will not connect to the internet. I have tried reinstalling the drivers and (very probably needless) software but to no avail.

 

[etaf]

can you post an ipconfig /all see below

do you have a firewall installed at all - perhaps its blocking

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

 

[stuartlemora]

Yes there is a firewall running (AVG 7.5) but like I mentioned before it was running fine until a few days ago.

Here's the info you asked for....

Windows IP Configuration

Host Name . . . . . . . . . . . . : Sophie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Thomson ST Remote NDIS Device
Physical Address. . . . . . . . . : 00-14-7F-99-1E-26
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.67
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::214:7fff:fe99:1e26%5
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : 26 December 2006 13:36:06
Lease Expires . . . . . . . . . . : 27 December 2006 13:36:06

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%4
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-43
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.67%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Although it says "Ethernet adapter Local Area Connection 3:" it is actually running through USB.

 

[etaf]

you have IPv6 running
i would uninstall that unless you really want it

http://forums.techguy.org/networking/524385-whats-going-ipv6.html?highlight=ipv6

use control panel to uninstall

 

[stuartlemora]

Thanks. I'll give that a go and get back to you.

 

[stuartlemora]

Still nothing.

If it helps I installed the USB connection onto my laptop and that connects with no problem. So I know the Home Hub is working fine.