Trusted Advisor & Malware Specialist
Can you take a good photo of the Blue Screen you are getting and attach it please?
does this mean a fresh windows installation, losing whatever files I have on the computer. If so I am gonna need a little time to save what I can before doing it???You said that you tried to reinstall the operating system.
How did you try that?
I would like you to create a bootable USB drive with Windows 10, to use it for repair the computer (at least for now).
1. Prepare a bootable USB drive with Windows 10
These links will guide you how to do it:
Create installation media for Windows
Download Windows 10
2. Make your computer boot from USB drive
You have to change boot order, so when the time comes, the computer will boot from the USB drive, installing Windows from scratch.
This link maybe helpful: How to Change Computer BIOS Settings
Let me know if you were able to go through the procedure.
OK, I was unable to make a bootable usb from the laptop since it takes too long and the computer crash before it's done. However I made one using a 2nd laptop, I hope that works just fine.No. Not clean install yet. We are going to try a repair.
from screen two, clicking troubleshoot I come to this screen. There is a system restore but I cannot see any resetting the computer. Which one should I choseFrom screen 2 you have to choose Troubleshoot.
Then, I would go for resetting the computer. So you will choose Reset.
That means that you will lose the programs/applications installed, but you can keep your personal files.
I've tried for quite a while now with no success. In case you want me to keep trying I made a little video so you can tell me at what stage I should turn off the computer. When is says american megatrends, window on black background or welcome W-book screen. I could keep trying some more but I thought it might be helpful to know at what stage I should turn offLet's try to reset without ussing the USB drive. I would like to check something.
- Start by shutting down your computer.
- Press on the power button on the case to turn it on.
- After the computer is about 3 - 5 seconds into the boot-up process, hold down the power button to shut down the computer.
- Repeat the above process once again.
- For the third time, turn on the computer and allow it to boot up.
- If you completed the process correctly, a message saying Preparing Automatic Repair should appear.
- In a few seconds, another message will appear stating Diagnosing your PC and Automatic Repair will open.
- When you reach the Automatic Repair screen, click on Advanced Options.
- At the next screen, select Troubleshoot.
- Is there an option for Reset this PC now?
I tried for quite a while but the pc never started diagnostic or preparing auto repair. It only started normally. First there is a screen saying american megatrends, then a black screen with the windows logo and finally a blue screen with W-book. If you want I can keep trying but at what stage (which screen) should I turn off the computer?I asked you if you were able to see the Reset this PC after the Troubleshoot option. Were you?
I can't see the video. It looks like an image.
I've made a lot of attempt now, trying to turn off after about 3-4 sec or just when the first black screen arrives. It seems no matter when I turn it off it won't go into repair mode. Maybe there is something wrong or blocking it?You must shut down the computer before the Windows logo appears. Let's say when the first screen appears. Not later than that.
This (and resetting to an earlier time) was one of the first things I tried before contacting you. I've tried both keep my files and finally in frustration I tried a clean new installation as well. They both failed.Let's try with a different way.
- Press the Windows icon on the keyboard together with the letter i, to get into the Settings.
- Choose Update and Security.
- From the menu at the left, choose Recovery.
- Under the title Reset this PC, select Get started.
- Choose to keep your files.
- Follow the instructions to the end and report back what happened.
Well...It does seem strange that uninstalled programs, closed tab in the browser comes back after restart. I even downloaded a file shredder to usb and tried to shred anything in my download folder. Even shredded it came back. When you say windows 10 forum, do you mean on this site or did you mean microsoft?I'm dorry, oddvar. I am lack of suggestions. 😕
I suggest to move this topic to the Windows 10 forum since the main problem seems to be other than malware related. Hopefully the guys there will help with the crashing problem. After that we can check for malware.