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Discussion Starter · #1 ·
I have the BSOD and so far am only able to reboot in command line mode so I cannot zip the dump file. I am very rusty on my command line procedures. Can you suggest any way of approaching this problem? I can run a cd and dir/p to locate the dump file but I am not sure how to copy it in a way I can get it out of my BSOD computer so I can send it to you i.e dont know how to access windows or windows mail from the command line. I do have another computer that I am currently using but it is not connected to my BSOD computer. The one I am typing this on is using XP and the BSOD one is using Vista. Any help greatly appreciated.
 

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Retired Moderator Retired Malware Specialist
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I fail to see how instructing the user on using system restore form the cmd prompt is answering the question on how to copy or zip the dump
 

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The command to use is xcopy, and you can see the parameters for that by typing

xcopy /?

Trouble is, I don't know if you can access a USB flash drive or other removable media in command mode, and I really don't expect that you have a floppy.

I would be using a "rescue" disk such as Puppy Linux Live CD. After booting to the CD it will run entirely in RAM and you can easily copy to most anything including a writable CD, as you can remove the Puppy CD after boot.

Did you make any change--for example, updating a driver--just before this issue arose?
 

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Discussion Starter · #5 ·
Thanks for the replies guys. I will try and download puppy and see if I can get it working on my machine. The only changes I can think of recently is deleting Chrome and a torrent that asked to download a codec I did not have but when I tried to download it the file still did not run. It was a MS media player I file. So I guess a virus could be involved but my anti virus pgm did not give any warning. I did run Malwarebytes when I was in command mode but I did not know how to update it so the version I ran is about 9 months out of date. I was also able to run the memory test but it disclosed no problems.

Thanks for the help

Phil
 

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Discussion Starter · #6 ·
Hi I got my computer to boot using Puppy and I was able to mount the drive that has the dump files and my flash drive. I do not know however how to zip the files and copy them to my flash drive. I have been looking at ROX and Xarchive but I am just not sure how to select the directory containing the dump files and then zip it and then copy it to my flash drive. Linux is completely new to me so ideally I need really detailed idiot proof instructions. I have also asked for help over at the Puppy site.

Thanks for your assistance
Phil
 
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