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Brother QL-800 Printer Driver Install Problem

4379 Views 1 Reply 1 Participant Last post by cwwozniak, Aug 28, 2019

cwwozniak

Discussion Starter · Aug 28, 2019 (Edited)

I am running into a problem trying to install a Brother QL-800 label printer on a Dell Desktop running 64 Bit Windows 8.1 Professional. The driver installer was downloaded directly from the Brother website Support download page for that model. The installation procedure took a while and completed without any kind of failure or warnings.

The previously installed P-Touch labeling software could not find a compatible label printer and chose the Windows default networked laser printer as the output device. The QL-800 was powered up and connected by a USB cable to the computer before launching the P-Touch software. When I checked the Windows Devices & Printers control panel, the QL-800 was listed as a storage device under Devices instead of under Printers. I removed the device and ran the Brother cleanup utility to remove the drivers and then repeated the installation procedure with the same results.

The user had been using the P-Touch software with an older QL-550 label printer that was starting to have mechanical problems but otherwise was working OK with the P-Touch software. It was not connected to the computer when I removed it from the Windows printer list before I installed the QL-800 drivers. The software was able to immediately recognize and use the QL-550 when the USB cable was moved from the QL-800 to the QL-550.

What do I need to do to make the QL-800 install as a printer? I am leary of uninstalling the QL-550 drivers as the user does need to print labels on a regular basis throughout the day.

EDIT: I just tried installing the same printer drivers on my computer running the same version of Windows on a different model Dell desktop. It never had any previous installations of Brother printer drivers or the P-Touch software. It included a dialog box asking if it was OK to temporarily use the printer with P-Touch software and gave information on how to do it permanently with the Editor Lite button on the printer. I did not get the dialog box when installing on the original computer. It installed with no problem and the printer shows up as a printer on my computer.

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cwwozniak

Discussion Starter · #2 · Aug 28, 2019

SOLVED:

I re-tried installing the drivers on the original computer. This time when we got to the step that said to plug in the USB on the printer and turn it on, we turned it on first, pressed the "Edit Lite" button to turn the matching indicator light off and then plugged in the USB cable. It then installed as a printer and the P-Touch software could use it with no problem.

At no time during the installation attempts on the original computer, did we ever get the dialog box about temporarily using it with the Editor Lite. I suspect that the QL-800 printer does include some storage that contains an executable lite editor. Having it turned on on the printer seems to force installation as a storage device instead of a printer.

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