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Blue Screen of Death

11397 Views 23 Replies 15 Participants Last post by  eastman1001, 
E
I have an older computer running XP, no new hardware. Today I was viewing a site when all of a sudden I got a request from my antivirus (norton) and made a big mistake by doing a one time authorization. Some Program for scaning your system for errors or something like that came up. Almost immediately after that a message from norton came up to close all programs and do a quick scan (not full scan) for problems. I did this and was then told to restart the computer. When the computer tries to restart I get a blue screen that says among other things, problem probably caused by file: Beep.SYS Page fault in nonpaged area Stop: 0x00000050 (0x81000078, 0x00000000, 0xF77802FF,0x00000002) . I can't get the computer to boot into safe mode, debugging mode, or last good configuration. Please Help
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Do the following:

Boot off of a clean Windows XP cd ( your bios has to be set to boot from cd rom 1st ) choose Install ( Not > To Repair a Windows XP installation using Recovery Console, press R ) at the first prompt.
It will then search for a previous copy of windows.
When it finds your copy, it will stop at the next prompt and ask if you want to do a repair. Hit R at this screen.
If it does'nt mention a repair > DO NOT continue.
It will then copy a lot of files and appear to be doing a reinstall ( But its not. All your programs and data are safe, all you will lose, are your windows updates )

If it doesn't give you the option to repair, then go into recovery console option. Enter password when it asked, pick 1 for windows. Once you have a blinking cursor for C:windows type fixboot & push ->Enter
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Thank You for taking the time to help me out and for providing me with the information, but I don't have an XP cd. When I bought the computer no cd was provided, XP was preinstalled, and when I asked if I could make a back-up cd HP told me it couldn't be done. Over the years I have asked others because I was afraid I would need one someday, like if the hard drive crashed, and everybody I asked said it couldn't be done.
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H
i'm sitting in the same boat. did the scan, updated the program, and upon re-start got the blue screen with that exact same message.
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A
You guy's will have to create a bootdisk if you've both lost yours.
http://support.microsoft.com/?kbid=310994 Follow the instructions, or simply find someone with a disk you can borrow. Also instead of trying normal safe mode guys, try last known good configuration OPTION if you haven't already. Let me know how it goes.
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H
So if you have another working computer and both computers have floppy drives and you happen to have a floppy disk around you are I luck, maybe I can help you!!!

First order of business is to go to the computer that works and place the floppy in the drive.
1. Open up my computer and click on the C drive.
2. Open the Windows folder. Make it so you can view the files if you need to.
3. Open the System32 folder. Make it so you can view the files if you need to.
4. Open the Drivers folder.
5. Find the Beep file inside this folder. Right click it and choose copy and then back out of there and paste the file to you floppy disk.

On the computer that just wants to restart over and over...
1. Press F8 just before you normally get the windows loading screen.
2. Select the Start In Safe Mode With Command Prompt option.
3. Windows will start and you will be greated by a command prompt window.
4. Type "cd .." without the quotes
5. Type "cd .." without the quotes
6. Type "cd windows" without the quotes
7. Type "cd system32" without the quotes
8. Type "cd drivers" without the quotes
9. Type "ren beep.sys beep.old" without the quotes, this renames the file to beep.old
10. Type "cd a:" without the quotes
11. Type "copy a:\beep.sys c:\windows\system32\drivers\" Without the quotes, this copies good file to replace the bad one.
12. Eject the disk once the file is done copying the file.
13. Hold the power button for 5 seconds or press the reset buttom to reset the computer.
14. Windows should load normally.

If this doesn't work for you, or even if it does work, let me know.

I recommend you install lavasoft Ad-Aware and run it after you get your computer up and running because odds are you have some new unwelcome software that caused the issue. Stay away from the popup box that tells you you have a security problem.
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This error message may be caused by faulty memory (RAM) in your computer
1. Disable all caching on your computer, including the CPU cache and L2 cache, in the computer's CMOS settings. For information about how to use your computer's CMOS configuration tool, please refer to your computer's documentation.

If you can successfully install Windows after disabling all caching, try re-enabling each cache, one at a time, to determine the area in which the faulty RAM is located. If you still receive the error message, continue to the next step.
2. Temporarily replace your video adapter. If you can install Windows after replacing the video adapter, the video adapter you replaced is faulty.
3. Temporarily replace the main memory installed in your computer. If the RAM in your computer consists of multiple SIMM modules, you may be able to swap SIMM modules to determine which has the faulty memory.

For example, if you have four modules of 8 megabytes (MB) each, remove two of the modules and try installing Windows again. If the Setup process still does not succeed, swap one of the SIMMs in the computer with one that you removed and try again. Continue this process to determine which of the SIMM modules contains the faulty memory.
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Thanks a lot, Hellzmindplaya.

My problem was on my PC and I have a laptop too so I could do what you suggested. I used a USB drive, not a floppy disk, and my drives were different (my main drive for some reason is F, not C, and my USB drive ended up being H) but, even as clueless as I am about the tech part of computers, I figured that when you used C and A for the drivers where the beep files were copied from and pasted to, I needed to use F and H.

I was desperate when I coudn't even use windowns in regular safe mode and all I got was that blue screen with the error message right after windows opened. My husband probably could have fixed the problem when he had a chance, but thanks to you, I did not have to wait for him to have my computer back.

You really gave great and clear instructions.

Thanks again.
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Thanks to all who have answered, I appreciate your time and input. Sorry for the delay in answering. To Hellzmindplaya: I followed your instructions and everything went fine until step 7. After step 6 I got a reprompt that looked like this, C:\Documents and Settings\Administrator\WINDOWS>, without the commas. When I typed in cd system32 I got a message that said "The system cannot find the path specified. I burned this file onto two cds from two computers. One was running XP media center edition and the second one was running XP home edition.
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I read the other posts on the blue screen of death. I tried to repair windows with the cd and it did'nt work, windows loads to the point of the desktop popping up then blue screen, beep.sys error. I pulled the hard drive and installed it in another computer as slave, ran a virus removal software, it found a few nasties. I am now about to put it back in the other box and see if it boots. Any sugestions?
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Well it worked. After re-installing the hard drive I was able to boot to windows. At that point I used windows restore, and all is well.
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well i'm still a mess. can't seem to find anybody without a mac to copy that file from. any website have that beep file on it so i could burn it to disk on this mac and go from there?
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update: my computer is running again; i made it halfway through the whole safe mode command prompt without the backup file, and renamed beep.sys to beep.old so now everything's back to where i was right before the problem, when i kept getting the 'you have a security problem' warnings. not going through that 'update' again, though. any ideas how to get rid of these 'warnings??'
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D
I got hit with this problem, too. I was surfing online rather recklessly, and suddenly the classic sign of a virus occurred: windows popping open everywhere. I yanked the power cord out of the socket. When I attempted to boot up the computer, the BEEP.SYS blue screen appeared, and Safe Mode reboots won't work, either. I'm stuck. Fortunately for me, my office's IT consultant will be looking into it. I referenced this webpage for him. Wish us luck.
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My hubby actually has the problem... and of course, it's not a simple fix.
It's on his laptop, with no floppy drive, no Windows discs. He did get a Gateway repair disc, but that didn't help at all.
We can get to the safe mode choice screen, but no matter what choice, we cannot get into any safe mode.
I thought I'd try to use a Hard Drive Enclosure, figuring I could do something with it... but the enclosure doesn't fit his drive.
Any tips would be greatly appreciated!
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TooBad
pepoc said:
My hubby actually has the problem... and of course, it's not a simple fix.
It's on his laptop, with no floppy drive, no Windows discs. He did get a Gateway repair disc, but that didn't help at all.
We can get to the safe mode choice screen, but no matter what choice, we cannot get into any safe mode.
I thought I'd try to use a Hard Drive Enclosure, figuring I could do something with it... but the enclosure doesn't fit his drive.
Any tips would be greatly appreciated!
Click to expand...
You will have to obtain an XP Windows disc and boot from it to the Recovery console. From there you should be able to rename the beep.sys to beep.old and copy from the disc and clean version of beep.sys (you may have to extract it from a .cab file, but the extract.exe is also on the disc). Once that is fixed you will need to scan for spyware/trojans as that seems to be the common thread here.
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I had the same problem. Two alternating BSODs, one with the BEEP.sys error, the other saying "video driver failed to initialize". Had to REPAIR Windows XP from the XP disc (overwrites system files/drivers but retains all data & programs). BUT...when I got back into Windows, had the same "Anti-virus" pop-up, it's disguised to look like a MS Windows Anti-virus program. Had to re-boot in Safe Mode, then go to Start/Run type msconfig. Go to the startup tab and uncheck all instances of SAV.exe. Also, delete the folder in C:\Program Files\SAV.exe as well as the shortcut on the desktop if any. See this link for more info on SAV.exe (Trojan.Lazdropper) -- http://www.greatis.com/appdata/d/s/sav.exe.htm

Let me know if it helps anyone...
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TooBad said:
You will have to obtain an XP Windows disc and boot from it to the Recovery console. From there you should be able to rename the beep.sys to beep.old and copy from the disc and clean version of beep.sys (you may have to extract it from a .cab file, but the extract.exe is also on the disc). Once that is fixed you will need to scan for spyware/trojans as that seems to be the common thread here.
Click to expand...
I understand that I need to change the file name, but my problem now is the Windows Recovery/bootdisk. The link (http://support.microsoft.com/?kbid=310994 ) in this thread only shows for Floppy Diskette and since I do not have any floppy drives (on his or ANY computer here) how can I get one? We have the Gateway Recovery CD, but it hasn't helped so far.
TIA
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pepoc said:
I understand that I need to change the file name, but my problem now is the Windows Recovery/bootdisk. The link (http://support.microsoft.com/?kbid=310994 ) in this thread only shows for Floppy Diskette and since I do not have any floppy drives (on his or ANY computer here) how can I get one? We have the Gateway Recovery CD, but it hasn't helped so far.
TIA
Click to expand...
Another alternative = you can use any XP CD-ROM, maybe you can borrow one. You boot to it instead of your hard drive. It will see your existing OS and will give you the option to repair it.
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Same issue with teh BSOD Beep.sys. Removed the HDD and attached via a USB caddy, Ran a virus scan on the drive with Zone Alarm and it detected and removed a couple of virus' , plonked drive back in and all back to normal.
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