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10 Posts
Discussion Starter · #1 ·
My laptop gets the blue screen of death about five times a day. It comes up and shuts down my computer to fast for me to read what it says so I haven't a clue what the error message is, the only word I have been able to catch before it disapears is 'dumping'

Is there a log somewhere on my computer system that I can pull up the error message or does someone here know what I'm referring to by that one word? (long shot I know, not alot of information to go on and Im sorry...)

Super Moderator
65,526 Posts
does it restart or shutdown

if restart

control panel>
advanced tab>
startup and recovery - settings>
under the title - system failure
untick - automatically restart;en-us;320299

now when it crashes - it willnot restart and the blue screen should stay on the screen
post the info on the screen
it will give the errorcodes and a filename, if caused by a driver.

also theres a log file you may want to look at
start >
control panel>
administrative tools>
event viewer>

10 Posts
Discussion Starter · #3 ·
Ok, the event viewer says "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfd277028, 0x00000000, 0xee42a002, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini012607-02.dmp."

10 Posts
Discussion Starter · #4 ·
It happened again and this time, thanks to the settings change, I was able to see it. It says:
EE42A002 base at EE427000 - trid3d.dll date stamp
Beginning dump of physical memory.
Physical dumping completed.

Super Moderator
65,526 Posts
is this a compaq laptop ????

i would reload the video driver for the laptop

10 Posts
Discussion Starter · #8 ·
I received this message after downloading:

"Install was unable to find componets that can be installed on your current hardware or software configuration. Please make sure you have the correct hardware or software."

10 Posts
Discussion Starter · #10 ·
its a x1200

I dont have any idea what Im looking for here....hopefully its readable for you....

Info from Belarc scan:

Operating System System Model
Windows 2000 Professional Service Pack 4 (build 2195) Compaq Compaq PC 0F12
System Serial Number: 1V9CDCH2D3Z1
Enclosure Type: Notebook
Processor a Main Circuit Board b
467 megahertz AMD K6 3D
1024 kilobyte primary memory cache Board: Compaq 0634h Rev. B
BIOS: Phoenix Technologies LTD 4.06 12/07/99
Drives Memory Modules c,d
6.00 Gigabytes Usable Hard Drive Capacity
2.56 Gigabytes Hard Drive Free Space

3.5" format removeable media [Floppy drive]

TOSHIBA MK6014MAP [Hard drive] (6.01 GB) -- drive 0, s/n 20386105T, rev N2.10 A, SMART Status: Healthy 188 Megabytes Installed Memory

Slot '0' has 64 MB
Slot '1' has 128 MB
Local Drive Volumes

c: (NTFS on drive 0) 4.57 GB 1.69 GB free
d: (FAT32 on drive 0) 1.44 GB 872 MB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 1/26/2007 2:06:00 PM (admin)
local system accounts
ASPNET never
Guest never

Marks a disabled account; Marks a locked account Amyuni Document Converter 2.10 on LPT1:
Lexmark 640 Series on USB001
Windows NT Fax Driver on MSFAX:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller Trident Video Accelerator CyberBlade-i7 [Display adapter]
Default Monitor
Bus Adapters Multimedia
Texas Instruments PCI-1211 CardBus Controller
VIA USB Universal Host Controller VIA PCI Audio Controller (WDM)
Communications Other Devices
Lucent 56K V.90 PCI DF Modem

D-Link DFE-680TX/TXD CardBus PC Card
primary Auto IP Address: / 23
Dhcp Server:
Physical Address: 00:50:BA:7F:6A:7B

Networking Dns Servers:
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 5100
Virus Definitions Version 4949
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
No details available
Installed Microsoft Hotfixes [Back to Top]
Q832483 on 2/18/2006 (details...)
KB870669 (details...)
KB911562 on 1/19/2007 (details...)
Internet Explorer 6
KB905495-IE6SP1-20050805.184113 on 2/19/2006 (details...)
KB905915-IE6SP1-20051122.175908 on 2/19/2006 (details...)
KB925454-IE6SP1-20061116.120000 on 1/19/2007 (details...)
KB929969-IE6SP1-20061220.120000 on 1/19/2007 (details...)
Internet Explorer
SP1 (SP1)
Q823353 (details...)
Outlook Express 6
KB897715-OE6SP1-20050503.210336 on 2/20/2006 (details...)
KB923694-OE6SP1-20061106.120000 on 1/19/2007 (details...)
Windows 2000
Q327194[SP] on 2/17/2006 (details...)
UPDATE ROLLUP 1 on 2/19/2006 (Update Rollup 1 for Windows 2000 SP4)
KB329115 on 2/19/2006 (details...)
KB842773 on 2/18/2006 (details...)
KB890046 on 2/19/2006 (details...)
KB893756 on 2/19/2006 (details...)
KB893803V2 on 2/18/2006 (details...)
KB896358 on 2/19/2006 (details...)
KB896422 on 2/19/2006 (details...)
KB896423 on 2/19/2006 (details...)
KB896424 on 2/19/2006 (details...)
KB899587 on 2/19/2006 (details...)
KB899589 on 2/19/2006 (details...)
KB900725 on 2/19/2006 (details...)
KB901017 on 2/19/2006 (details...)
KB901214 on 2/19/2006 (details...)
KB902400 on 2/19/2006 (details...)
KB904706 on 2/19/2006 (details...)
Windows 2000
SP5 (continued)
KB905414 on 2/19/2006 (details...)
KB905749 on 2/19/2006 (details...)
KB908519 on 2/19/2006 (details...)
KB908523 on 2/19/2006 (details...)
KB908531 on 1/19/2007 (details...)
KB911280 on 1/19/2007 (details...)
KB912919 on 2/19/2006 (details...)
KB913580 on 1/19/2007 (details...)
KB914388 on 1/19/2007 (details...)
KB914389 on 1/19/2007 (details...)
KB917008 on 1/19/2007 (details...)
KB917422 on 1/19/2007 (details...)
KB917736 on 1/19/2007 (details...)
KB917953 on 1/19/2007 (details...)
KB920213 on 1/19/2007 (details...)
KB920670 on 1/19/2007 (details...)
KB920683 on 1/19/2007 (details...)
KB920685 on 1/19/2007 (details...)
KB920958 on 1/19/2007 (details...)
KB921398 on 1/19/2007 (details...)
KB922582 on 1/19/2007 (details...)
KB922616 on 1/19/2007 (details...)
KB923191 on 1/19/2007 (details...)
KB923414 on 1/19/2007 (details...)
KB923980 on 1/19/2007 (details...)
KB924191 on 1/19/2007 (details...)
KB924270 on 1/19/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
KB925398_WMP64 on 1/19/2007 (details...)
Windows Media Player
Q828026 (details...)
Q828026 on 2/19/2006 (details...)
KB911564 on 2/19/2006 (details...)

10 Posts
Discussion Starter · #12 ·
Ok, is this it?

Video Adapter Trident Video Accelerator CyberBlade-i7 (4 MB)
3D Accelerator Trident CyberBlade-i7

Audio Adapter VIA AC'97 Audio Controller

IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive TOSHIBA MK6014MAP (6 GB, 4200 RPM, Ultra-ATA/66)
Optical Drive TOSHIBA CD-ROM XM-7002B (24x CD-ROM)
SMART Hard Disks Status OK

10 Posts
Discussion Starter · #14 ·
Ok, maybe thats my problem. Ive been picking straight 1200 because thats whats written on the computer itself. I dont the exact model number and it is not given when I look up the system information.....

10 Posts
Discussion Starter · #19 ·
Sorry, I didnt see that other link until I had already contacted HP help. They pointed me to the right link but I think they gave me install directions wrong. She told me to save to my desktop and I now have a ton of .dll icons on my desktop. When I went into windows exploror to move them they started copying themselves so now I have whatever.dll and whatever_copy.dll and so on and so forth.....
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