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Discussion Starter · #1 ·
My laptop gets the blue screen of death about five times a day. It comes up and shuts down my computer to fast for me to read what it says so I haven't a clue what the error message is, the only word I have been able to catch before it disapears is 'dumping'

Is there a log somewhere on my computer system that I can pull up the error message or does someone here know what I'm referring to by that one word? (long shot I know, not alot of information to go on and Im sorry...)
 

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does it restart or shutdown

if restart

goto
control panel>
system>
advanced tab>
startup and recovery - settings>
under the title - system failure
untick - automatically restart

http://support.microsoft.com/default.aspx?scid=kb;en-us;320299

now when it crashes - it willnot restart and the blue screen should stay on the screen
post the info on the screen
it will give the errorcodes and a filename, if caused by a driver.

also theres a log file you may want to look at
start >
control panel>
administrative tools>
event viewer>
 

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Discussion Starter · #3 ·
Ok, the event viewer says "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfd277028, 0x00000000, 0xee42a002, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini012607-02.dmp."
 

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Discussion Starter · #4 ·
It happened again and this time, thanks to the settings change, I was able to see it. It says:
EE42A002 base at EE427000 - trid3d.dll date stamp
Beginning dump of physical memory.
Physical dumping completed.
 

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is this a compaq laptop ????

i would reload the video driver for the laptop
 

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Discussion Starter · #8 ·
I received this message after downloading:

"Install was unable to find componets that can be installed on your current hardware or software configuration. Please make sure you have the correct hardware or software."
 

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Discussion Starter · #10 ·
its a x1200

I dont have any idea what Im looking for here....hopefully its readable for you....

Info from Belarc scan:

Operating System System Model
Windows 2000 Professional Service Pack 4 (build 2195) Compaq Compaq PC 0F12
System Serial Number: 1V9CDCH2D3Z1
Enclosure Type: Notebook
Processor a Main Circuit Board b
467 megahertz AMD K6 3D
1024 kilobyte primary memory cache Board: Compaq 0634h Rev. B
BIOS: Phoenix Technologies LTD 4.06 12/07/99
Drives Memory Modules c,d
6.00 Gigabytes Usable Hard Drive Capacity
2.56 Gigabytes Hard Drive Free Space

TOSHIBA CD-ROM XM-7002B
3.5" format removeable media [Floppy drive]

TOSHIBA MK6014MAP [Hard drive] (6.01 GB) -- drive 0, s/n 20386105T, rev N2.10 A, SMART Status: Healthy 188 Megabytes Installed Memory

Slot '0' has 64 MB
Slot '1' has 128 MB
Local Drive Volumes

c: (NTFS on drive 0) 4.57 GB 1.69 GB free
d: (FAT32 on drive 0) 1.44 GB 872 MB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 1/26/2007 2:06:00 PM (admin)
local system accounts
ASPNET never
Guest never

Marks a disabled account; Marks a locked account Amyuni Document Converter 2.10 on LPT1:
Lexmark 640 Series on USB001
Windows NT Fax Driver on MSFAX:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller Trident Video Accelerator CyberBlade-i7 [Display adapter]
Default Monitor
Bus Adapters Multimedia
Texas Instruments PCI-1211 CardBus Controller
VIA USB Universal Host Controller VIA PCI Audio Controller (WDM)
Communications Other Devices
Lucent 56K V.90 PCI DF Modem

D-Link DFE-680TX/TXD CardBus PC Card
primary Auto IP Address: 71.11.199.184 / 23
Gateway: 71.11.198.1
Dhcp Server: 68.114.37.170
Physical Address: 00:50:BA:7F:6A:7B

Networking Dns Servers: 68.113.206.10
66.169.221.10
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 5100
Virus Definitions Version 4949
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
No details available
Installed Microsoft Hotfixes [Back to Top]
DataAccess
Q832483 on 2/18/2006 (details...)
KB870669 (details...)
MDAC25
SP3:
KB911562 on 1/19/2007 (details...)
Internet Explorer 6
SP1
KB905495-IE6SP1-20050805.184113 on 2/19/2006 (details...)
KB905915-IE6SP1-20051122.175908 on 2/19/2006 (details...)
KB925454-IE6SP1-20061116.120000 on 1/19/2007 (details...)
KB929969-IE6SP1-20061220.120000 on 1/19/2007 (details...)
Internet Explorer
SP1 (SP1)
Q823353 (details...)
Outlook Express 6
SP1
KB897715-OE6SP1-20050503.210336 on 2/20/2006 (details...)
KB923694-OE6SP1-20061106.120000 on 1/19/2007 (details...)
Windows 2000
SP4
Q327194[SP] on 2/17/2006 (details...)
SP5
UPDATE ROLLUP 1 on 2/19/2006 (Update Rollup 1 for Windows 2000 SP4)
KB329115 on 2/19/2006 (details...)
KB842773 on 2/18/2006 (details...)
KB890046 on 2/19/2006 (details...)
KB893756 on 2/19/2006 (details...)
KB893803V2 on 2/18/2006 (details...)
KB896358 on 2/19/2006 (details...)
KB896422 on 2/19/2006 (details...)
KB896423 on 2/19/2006 (details...)
KB896424 on 2/19/2006 (details...)
KB899587 on 2/19/2006 (details...)
KB899589 on 2/19/2006 (details...)
KB900725 on 2/19/2006 (details...)
KB901017 on 2/19/2006 (details...)
KB901214 on 2/19/2006 (details...)
KB902400 on 2/19/2006 (details...)
KB904706 on 2/19/2006 (details...)
Windows 2000
SP5 (continued)
KB905414 on 2/19/2006 (details...)
KB905749 on 2/19/2006 (details...)
KB908519 on 2/19/2006 (details...)
KB908523 on 2/19/2006 (details...)
KB908531 on 1/19/2007 (details...)
KB911280 on 1/19/2007 (details...)
KB912919 on 2/19/2006 (details...)
KB913580 on 1/19/2007 (details...)
KB914388 on 1/19/2007 (details...)
KB914389 on 1/19/2007 (details...)
KB917008 on 1/19/2007 (details...)
KB917422 on 1/19/2007 (details...)
KB917736 on 1/19/2007 (details...)
KB917953 on 1/19/2007 (details...)
KB920213 on 1/19/2007 (details...)
KB920670 on 1/19/2007 (details...)
KB920683 on 1/19/2007 (details...)
KB920685 on 1/19/2007 (details...)
KB920958 on 1/19/2007 (details...)
KB921398 on 1/19/2007 (details...)
KB922582 on 1/19/2007 (details...)
KB922616 on 1/19/2007 (details...)
KB923191 on 1/19/2007 (details...)
KB923414 on 1/19/2007 (details...)
KB923980 on 1/19/2007 (details...)
KB924191 on 1/19/2007 (details...)
KB924270 on 1/19/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 1/19/2007 (details...)
Windows Media Player
Q828026 (details...)
SP0
Q828026 on 2/19/2006 (details...)
KB911564 on 2/19/2006 (details...)
 

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Discussion Starter · #12 ·
Ok, is this it?

Display:
Video Adapter Trident Video Accelerator CyberBlade-i7 (4 MB)
3D Accelerator Trident CyberBlade-i7

Multimedia:
Audio Adapter VIA AC'97 Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive TOSHIBA MK6014MAP (6 GB, 4200 RPM, Ultra-ATA/66)
Optical Drive TOSHIBA CD-ROM XM-7002B (24x CD-ROM)
SMART Hard Disks Status OK
 

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Discussion Starter · #14 ·
Ok, maybe thats my problem. Ive been picking straight 1200 because thats whats written on the computer itself. I dont the exact model number and it is not given when I look up the system information.....
 

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Discussion Starter · #19 ·
Sorry, I didnt see that other link until I had already contacted HP help. They pointed me to the right link but I think they gave me install directions wrong. She told me to save to my desktop and I now have a ton of .dll icons on my desktop. When I went into windows exploror to move them they started copying themselves so now I have whatever.dll and whatever_copy.dll and so on and so forth.....
 
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