Blue Screen of death

blues_harp28 said:

Hi, let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
It is a trusted utility from this forum so let it install on your system and then post the logfile.
https://static.techguy.org/download/tsginfo.exe
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Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
Your blue screen could well be memory related.

Click to expand...

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20190826104144.000000-300
Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 8
Total Physical RAM: 32 GB
Graphics Card: NVIDIA Quadro K1000M
Hard Drives: C: 930 GB (758 GB Free); F: 2794 GB (1167 GB Free);
Motherboard: Dell Inc. 082H3V, ver A00, s/n /FCRRKX1/CN1296136D019E/
System: Dell Inc., ver DELL - 1072009, s/n FCRRKX1
Antivirus: Windows Defender, Disabled

How old is your pc and what operating system was installed before you upgraded to Windows 10 on 26-08-2019?
When does your pc blue screen, usual pc use, playing games, watching videos, etc?

Run an internal memory test. You will find it under Control Panel > System and Security > Administrative Tools.
https://www.windowscentral.com/node/50462
Let us know what it finds. You may need to test the memory by using an external memory test run from a DVD.

blues_harp28 said:

How old is your pc and what operating system was installed before you upgraded to Windows 10 on 26-08-2019?
When does your pc blue screen, usual pc use, playing games, watching videos, etc?

Run an internal memory test. You will find it under Control Panel > System and Security > Administrative Tools.
https://www.windowscentral.com/node/50462
Let us know what it finds. You may need to test the memory by using an external memory test run from a DVD.

Click to expand...

According to Dell, this machine was originally shipped with Windows 7 Professional. This machine has 4x 8GB memory modules. I agree that a Memtest would be a good choice. It may find a fault with one of the modules.

FYI, the BIOS and video drivers have been updated to resolve a security issue. You may want to look into that later.

Couriant said:

According to Dell, this machine was originally shipped with Windows 7 Professional. This machine has 4x 8GB memory modules. I agree that a Memtest would be a good choice. It may find a fault with one of the modules.

FYI, the BIOS and video drivers have been updated to resolve a security issue. You may want to look into that later.

Click to expand...

Windows Memory Diagnostic show no memory issues. I always keep my drivers current.

Robert

blues_harp28 said:

When does your pc blue screen, usual pc use, playing games, watching videos, etc?

Click to expand...

The test you just did is Windows checking Windows - run an external memory test using memtest86
https://www.memtest86.com/download.htm
http://www.majorgeeks.com/files/details/memtest86.html

Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.