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Discussion Starter · #1 ·
HI folks,

First post here, and looking for some advice for a complete PC/Software/hardware novice.... :rolleyes:

My Girlfriends lovely laptop will not boot up into windows....
Blue screen of death appears...
with the following info (not sure how much is relevant / irrelevant???)

"IRQL not less or equal"

0x0000000A (0x80EE5FF0, 0x00000002, 0x00000000, 0x805218D4)

I can't start into safe mode either... screen freezes with all the MS-DOS lines...???
And last trusted version of windows doesn' help either...:confused::confused:


I don't know if she's updated anything recently or installed anything???:mad:

Any guidance or info MUCH appreciated...

"Get a new GF / PC" is not what I'm looking to hear!!!:(
 

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http://support.microsoft.com/?kbid=314063&sd=RMVP

Well you're between a rock and a hard place here. Very few options.

1 > If you have an installation CD you might want to try what is called a "repair/upgrade" which is just a reinstall.

http://www.michaelstevenstech.com/XPrepairinstall.htm

2 > If you feel up to it, you can try removing all external and non essential hardware, including PCI cards.

3 > You can test the ram.

Beginners Guides: Diagnosing Bad Memory

Memtest86 - A Stand-alone Memory Diagnostic

4 > You can load the "recovery console" and try a disk check/repair chkdsk /r

http://commandwindows.com/recovery.htm
 

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Discussion Starter · #3 ·
much indebted for your advice Rog!!

I think I'll try the "recovery console" option.. and take it form there...

I take it I just download it to a disk and take it form there back on her PC...??

Elementry level question I know!!!:rolleyes::up:
 

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I'm posting this both to give you something that can be used to create the Recovery Console and boot to it and also, as an absolute last resort, another option for the resourceful and atleast intermediately experienced. If you are not now -- well you will be after attempting it :D

Read the caveat at the bottom.

USING THE RECOVERY CONSOLE TO ACCESS SYSTEM RESTORE

If you do not have an XP CD download rc.iso from Elvandil's post here: http://forums.techguy.org/windows-nt-2000-xp/561576-mom-exe.html#post4622868
Burn the .iso file to CD. With Nero or Roxio you should only need to "open" the file and it will start the burner's ISO burning program.

DeepBurner can also be used to burn ISO files, I recommend the "portable" version:

http://www.deepburner.com/?r=download

Once that is done, you need to boot with either that or the XP installation CD to the Recovery Console. You may need to ensure that the CD drive is the first boot drive in the BIOS setup if it just boots to the same screen. Setup is accessed by looking for the key to press on the first data you see on the screen -- often F2

Directions are given here:

http://attachments.techguy.org/attachment.php?attachmentid=62075

There are several things to note about this operation.

1 > it is not a "reinstall" of Windows, but a method of accessing System Restore.

2 > all command lines are one line with appropriate spacing -- the doc file does not always reflect this.

3 > you must complete all 3 parts for it to be a proper restore.

4 > in the first part of this document you are given the command:

copy C:\windows\repair\system C:\windows\system32\config\system

you may get a "file not found" when running this command. If you do, substitute this command instead:

copy C:\windows\repair\system.bak C:\windows\system32\config\system

>> See also: http://support.microsoft.com/kb/307545/en-us
note the warning in this article. But if you have an OEM system and no other choice but a clean install -- try it anyway.
 

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Discussion Starter · #5 ·
Thanks Rog,

I'm going to give it a try tonight when I get home...
Like I say, my skill with PC's is limited to say the least... I'm just hoping a bit of intuition can save the day!!:rolleyes::)

Will post again tomorrow and give you an update!!:up:
 
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