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662 Views 5 Replies 2 Participants Last post by flavallee, Oct 6, 2014

rohitsang

Discussion Starter · Oct 6, 2014

So I have suddenly started having issues with my old HP HDX 16 laptop since yesterday. The rig is a Centrino 2 machine with 4GB RAM and Windows 7.

What happens is that when I start it up, I see the HP logo, then the screen goes black instead of showing the Windows 7 startup screen. The LED lights are on & I can hear the fan buzz. I then see the Windows welcome screen with a loading icon, and then everything goes black again. The LED lights are still on & the laptop seems to be on as well.

Now I have tried troubleshooting a few times but no results. I try going into HPs own startup menu by hitting escape on the HP splash screen, but that again takes me to a blank screen without Windows starting up & the PC still running. Same result when I hit F2, F8 or F12.

I know it's an old machine, and I have my wife's macbook on but I need my data back. Help!

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flavallee

· #2 · Oct 6, 2014

I have suddenly started having issues with my old HP HDX 16 laptop since yesterday. The rig is a Centrino 2 machine with 4GB RAM and Windows 7.

The HP HDX 16 series laptops come with Windows Vista 32-bit/64-bit.

When and how was Windows 7 installed in it?

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What's the complete model number?

There will be a dash and additional characters after 16 that comprises the complete model number.

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rohitsang

Discussion Starter · #3 · Oct 6, 2014

Yes it indeed came pre installed with Windows Vista, which I have used for a good 4 years. The IT head in my office did a format and clean install of Windows 7 about 8 months back. I have been using it regularly since then.

The exact model is HDX 16-1050ee

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flavallee

· #4 · Oct 6, 2014

HP HDX X16-1050EE Premium Notebook PC

Here is the troubleshooting section on startup issues.

Yes it indeed came pre installed with Windows Vista, which I have used for a good 4 years. The IT head in my office did a format and clean install of Windows 7 about 8 months back. I have been using it regularly since then.

If that's an office laptop, you should have the I.T. department look at it again.

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rohitsang

Discussion Starter · #5 · Oct 6, 2014

Actually its my home computer, and the IT guy upgraded it as a favor. Don't wanna bother him again so trying to solve this myself.

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flavallee

· #6 · Oct 6, 2014

Actually its my home computer, and the IT guy upgraded it as a favor. Don't wanna bother him again so trying to solve this myself.

Thanks for clarifying that, as it's not our policy to assist with office/work-related computers.

Hopefully, the HP troubleshooting section will be helpful.

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