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Black screen during Intel Graphics enabling

1428 Views 16 Replies 3 Participants Last post by  Anujsingapore
Hi

My Dell Inspiron 5459 was giving flickering issues. I have got the display cable changed and since then facing very peculiar issue.

When the Intel Graphics 520 is enabled, the display in BIOS (Dell splash logo) remains in laptop screen, but immediately once system enters WIN 10, laptop screen blacks out but lights, fan are working. I happened to connect an HDMI cable to external monitor, only to realise the display moves to the external monitor, while the laptop screen is still blank....
Also, some other observations:

- No option to adjust brightness slider in windows
- No option to extend/ duplicate screen

This makes be believe it is a software issue, not hardware.

The only fix I seem to find is in 2 situations:

SAFE MODE BOOT
DISABLE INTERL GRAPHCS 520 IN DEVICE MANAGER

Ive tried updating both the drivers for Intel and AMD, resetted Windows but nothing works. Below is the system info.

Many thanks
Anuj

OS Name Microsoft Windows 10 Enterprise
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANUJ
System Manufacturer Dell Inc.
System Model Inspiron 5459
System Type x64-based PC
System SKU 06B2
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.9.0, 07-09-2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product
BaseBoard Version
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale India
Hardware Abstraction Layer Version = "10.0.19041.1151"
Username ANUJ\DELL
Time Zone India Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 6.12 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 8.11 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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Please do the following in that Dell Inspiron 5459 laptop:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------
You have Windows 10 Enterprise. This is not available to a consumer so is this computer from work?
You have Windows 10 Enterprise. This is not available to a consumer so is this computer from work?
This is my personal laptop which my kid uses at times for his school, using a school azure account.
What is the exact 7-character "service tag" number on it?
Please do the following in that Dell Inspiron 5459 laptop:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Enterprise, 64 bit, Build 17763, Installed 20210827233807.000000+330
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon (TM) R5 M335
Hard Drives: C: 465 GB (427 GB Free);
Motherboard: Dell Inc., s/n /64K5362/ /
System: Dell Inc., ver DELL - 1072009, s/n 64K5362
Antivirus: Windows Defender, Enabled and Updated
What is the exact 7-character "service tag" number on it?
64K5362
OS Version: Microsoft Windows 10 Enterprise, 64 bit, Build 17763, Installed 20210827233807.000000+330
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon (TM) R5 M335
Hard Drives: C: 465 GB (427 GB Free);
Motherboard: Dell Inc., s/n /64K5362/ /
System: Dell Inc., ver DELL - 1072009, s/n 64K5362
You have THIS Dell Inspiron 5559 laptop which was purchased in November 2015 in India and came with Windows 10 Home 64-bit (English).

I'll leave you with James (Couriant).

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You have THIS Dell Inspiron 5559 laptop which was purchased in November 2015 in India and came with Windows 10 Home 64-bit (English).

I'll leave you with James (Couriant).

--------------------------------------------------
Someone pls help me troubleshoot
You have THIS Dell Inspiron 5559 laptop which was purchased in November 2015 in India and came with Windows 10 Home 64-bit (English).

I'll leave you with James (Couriant).

--------------------------------------------------
At the dell website, as pointed by you it shows up as 5559 but see attached the BIOS pic, it shows as 5459.....
At the dell website, as pointed by you it shows up as 5559 but see attached the BIOS pic, it shows as 5459.....
Below bios screenshot
Cloud Font Parallel Technology Wood
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Can someone help with my original issue. Dell display turns black and moves to an external display connected the moment i enable Intel hd graphics 520 in device manager. The issue is resolved either when windows boots in safe mode or if i manually disable Intel hd graphics in device manager and turning off windows update

Many thanx
I have no experience with using an external monitor with a laptop, so James or someone else here will need to help you.
I have no experience with using an external monitor with a laptop, so James or someone else here will need to help you.
Ok thanks... Basically the laptop Intel graphics driver is creating a problem whenever it's enabled. It blacks out the laptop screen.. It somehow moves the display to an external monitor the moment Intel driver is enabled...
Ok thanks... Basically the laptop Intel graphics driver is creating a problem whenever it's enabled. It blacks out the laptop screen.. It somehow moves the display to an external monitor the moment Intel driver is enabled...
Can someone please pick this up and help? Thanks for your support.
Is anyone out there?? Hello!!!
Can someone help in this matter?
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