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Discussion Starter · #1 ·
I recently purchased a USB barcode scanner from ebay. It has plug and play and dose not require any hardware discs. I installed it on my 3 other PC's and it works 100% fine. But when I try to install it on my Gateway 2500 (please refrain from laughing:rolleyes: ) it says it cannot find the software and asks for a key. I am guessing that it could be a plug and play software problem but I do not know. The scanner company dose not have a software disk... Any help I would be much obliged!
 

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Well, the make/model of the scanner would be a big help here. ;)
 

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BTW, what is the version and patch level of Windows on the problem machine? Also, what interface are you using, keyboard wedge, serial, USB?
 

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Thanks for the link but I have a manual. I am using windows xp with I think Service Pack 1? I tried downloading windows media player 11 and it told me that I needed XP Service Pack 2 so thats how I know. I am not sure what you mean by patch thou. Thanks for you time!!!:D
 

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Perhaps there's an issue with your USB drivers? Let's try a "driver refresh".

First step, Start, Programs, Accessories, System Tools, System Restore. Create a restore point and name it something like "Before USB Fix". This is to bail you out if something goes wrong during the following process and makes things worse.

Create a file with NOTEPAD containing the following lines and save it as FIX.REG
-------------------------- Use text after this line --------------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

"DEVMGR_SHOW_NONPRESENT_DEVICES"="1"
-------------------------- Use text before this line --------------------------------

Double click on FIX.REG and say yes to the Merge Into Registry question.

Unplug ALL USB devices.
Open Device Manager.
View, Show Hidden Devices.
Uninstall all devices under USB Controllers.
Uninstall all devices under Disk Drives that you know are not present.
Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

When this is done, reboot TWICE.

Reconnect the USB devices and see if they're recognized properly.

NOTE: If you have a USB keyboard and/or mouse, you'll have to modify the instructions and leave enough parts for those to function. I don't have one yet, so I haven't had time to modify the instructions.
 

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Discussion Starter · #9 ·
When I clicked on FIX.REG and tried to merge it, it said the following:

Cannot import C:\WINNT\Profiles\NTUSER\Desktop\FIX.REG:The specified is not a registy script. You can only import binary registry files from within the registry editior.

Agian thanks for your time!
 
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