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Baffled by Black Screen

894 Views 5 Replies 3 Participants Last post by  etaf
Hello Techies!

I've used this site before, but it's been so long that I've forgotten my old password. So, having said that, here's my problem:

I have an Asus computer (touch screen; Windows 7) that used to work very well. However, due to what I assume is teenagers downloading God knows what, I ended up with what was first the "blue screen of death", and then turned into the "black screen of death".

After perusing endless (and useless) YouTube videos, I cannot find what I'm looking for. So, here's where I am now: I have a black screen with my mouse arrow as the only thing that shows. Normal and "safe" modes don't work after repeated efforts to restart. I have a flash drive with a reboot disk on it. I've tried to reload Windows, both with a partition and without, and I get the same error for both: "The WIM file is corrupted. Restoring the system is aborted. Please try again next time."

I have no idea what that means, and I think it's a stupid message. Evidently, "next time" never comes. So, I come to you, techies, for help. Keep in mind I'm not a computer guru, but, as a technical writer, I know I can follow complete and explicit directions. Any help you can give will be appreciated. Thanks in advance for your help.
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Usually "god knows what" leads to a virus, i'd bet that's your issue. Post up in the malware section...

Can you bring up the task manager? ctrl - alt - del, if you can, find explorer.exe and kill any/all instances. In task manager, click on file - new task (run) - type explorer and hit ok. That may bring your desktop back.
Thank you, Rhynes, for your response.

I am unable to bring up the task manager, or anything else. Every reboot takes me to the same place. In an interesting twist, I now have a new, different blue screen, which says "A problem has been detected, and windows has shut down to prevent damage to your computer. A process or thread crucial to system operation has unexpectedly been exited or terminated." It then goes on to ask if any new hardware/software has been installed, and if so, to contact the manufacturer to see if there are any windows updates missing.

It does offer this technical (cryptic) bit of information: "***STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA80072649E0, 0xFFFFF8007264CC0, 0xFFFFF8002F8ADB0"

Collecting data for crash dump
Initializing disk for crash dump
Beginning dump of physical memory
Dumping physical memory to disk: 100"

And that's where I'm at now. I'd be grateful for any help, and thanks in advance.
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i have moved to the virus forum

have a read here
and post the required information please
Thank you, Wayne, for moving my post.

I did read the malware posting primer, and would very much like to send you they system info.exe stuff, but unfortunately, I cannot get the computer to do anything except what I've described. (I'm obviously communicating with you from a different computer).

If you have a way to bypass all the black/blue screens so I can get the information, I would be more than happy to send it to you.

Thanks, and sorry for the trouble.
Thats OK, only qualified people are allowed to work in this forum, and I'm not allowed to help or assist here, Only allowed moderation activity - so when you get one of the authorised malware advises respond, they will help , and go through what they need

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