i am using windows xp. i get automatic updates alot and the last one that i received was to install Service pack 2. when i click on my automatic updates i click the recommended install, then the install wizard appears and i click install to install service pack 2. then a window pops up saying that it is backing up my files, somewhere in the middle i get an error message that says: "could not back up registry key HK CR:\.DVR-MS to file C:\WINDOWS\$NtServicepackuninstall$\reg00013. 5:access denied". i do not understand this and i dont know what to do. can someone please help me. i am having trouble sometimes with my computer freezing up and stuff and i go to sites to ask about this and it says that i need to install the latest version of service pack, which i cannot do. if someone could help i would greatly appreciate it. Thanks so much, Desiree Cave
ok run all teh spyware and antival tools first, browse around the forums for the various links, then go to run>msconfig, and uncheck everyhitng under the startup tab. reboot. do a scandisk and disk defrag. now try to install it, see how it works.
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