That's probably because they want you to bring it to them so they can charge you to do it.
I have been dusting out PC's for almost 20 years. Never once did I wear an antistatic wristband or "de static" myself. All you do is remove the side cover and simply spray the air around the inside to remove the dust.
The exception is if you need to physically touch any of the components, then you may want to de "static" yourself.
It's more for if/when you're actually removing/installing components inside.
I have been dusting out PC's for almost 20 years. Never once did I wear an antistatic wristband or "de static" myself. All you do is remove the side cover and simply spray the air around the inside to remove the dust.
The exception is if you need to physically touch any of the components, then you may want to de "static" yourself.
It's more for if/when you're actually removing/installing components inside.